About Konami Asia Support

IMPORTANT: Please submit your enquiries in English, Chinese, and/or Japanese.

This section is dedicated to providing support for games officially released in the Asian region. Please select one of the categories below to display more information related to the game/service type.

For enquiries on products and services not provided in Asia, please select the corresponding location here:
Europe / United States / Japan

Please note that due to the volume of enquiries received, enquiries for products not distributed in the Asian region may not be followed-up on. Thank you for your understanding.

Arcade Games Support

Please submit enquiries to the respective region where your arcade machine/service was found:

Console/PC Games Support


Please contact us here.

Yu-Gi-Oh! Master Duel

Please use the in-game customer service system for inquiries.

The Asian customer support service is intended for providing support for products and games officially distributed in the Asian region. These games can be identified by the GSRR codes such as the ones below:

If you have confirmed that your game software product is an Asian release, please submit your enquiry using the support form. Please keep in mind that enquiries made for games not meant for release in the Asian region may not be replied to. For enquiries about games released outside of Asia, please refer to your game's region of release and use the respective link(s):

Mobile Games Support

Please use the in-game support feature for making inquiries about your game.
Additional data such as account and details will be added automatically to submitted enquiries to allow us to be resolved quickly.
Please be noticed enquiries that send directly through this website may not be answered.

For specific titles:

Yu-Gi-Oh! Cross Duel
Yu-Gi-Oh! Master Duel
Yu-Gi-Oh! Duel Links
eFootball PES 2021 Mobile
Please use the in-game customer service system for inquiries.
Yu-Gi-Oh! Duel Generation
Please contact us here.

Card Games Support

Please submit card game-related enquiries according to your region of play and/or your product's official distribution in the respective regional site on http://www.yugioh-card.com/.

Other Enquiries

For enquiries related to other services not listed in the other categories, please submit your information using the Asian support form.

COUNTRY / REGION Asia (English)