Support Inquiry Form

Complete the form below before submitting your inquiry.

Full Name
E-mail Address
Confirm E-mail Address
Customer Type
Product/Service Type
Product/Service Title
Inquiry Type

Within 5000 characters. Please note that support may only be provided in English, Chinese, or Japanese.


Please read the following before using the Customer Inquiry Service:

  1. Your personal information including name and e-mail address is requested in order to provide you this service.
  2. All personal information is kept under strict confidentiality. For more details, please refer to our Privacy Policy.
  3. All inquiry replies made through this service is intended for use in the context of handling a customer's inquiry.
    As such, please refrain from sharing this information to second or third-parties outside of the stated context.
  4. Please note that replies may be delayed for inquiries made during Saturdays and public holidays.
  5. Please be informed that if necessary, we may contact you by other means (e.g. telephone).
  6. Please understand that certain inquiries may not be replied to.
    Examples include (but are not limited to):
    - Game strategies and guides
    - Contact and communication with KONAMI developers and other members of staff for personal purposes
    - Corporate information not released officially such as R&D data, etc.

    Additionally, we reserve the right to refuse service if the nature of the inquiries are or contains:
    - Vulgarities or hateful content
    - Violations of local laws, sullying and/or slander to local cultures and religions
    KONAMI reserves the right to take appropriate action depending on the severity and circumstances of the above.
  7. In order to improve the quality of our services, we may send questionnaires and surveys to the e-mail address provided.

I agree to the terms of use and send the Inquiry Form

  • Please understand that depending on the contents of the inquiry, no response may be given.
  • Additional time may be required in order to provide accurate support for certain cases. Please note that inquiries may be left unanswered after a period of time.

COUNTRY / REGION Asia (English)