Information

  • iPhone/iPad Information

  • 10-12-2019 Announcements PvP Functionality Restored

    Update (10/12/2019)

    This is an update to inform you that the issue that caused us to temporarily disable all PvP modes was one where some users noticed that their rating suddenly dropped to "1" after playing a match.

    We have now rectified the issue, and PvP functionality was restored to the game in maintenance today.

    During the same maintenance run, users affected by the issue were sent 10,000 GP as compensation, and also had their ratings restored to the their 05/12/2019 values.

    Please note that any matches played after the onset of the issue will still be recorded in your match records.

    Furthermore, as a result of this issue, users were not able to access the Open Challenge originally scheduled to be run between 08:00 on 05/12 and 01:59 on 09/12 (UTC). To apologise for this, all users have been sent the 100 myClub Coins that would have been earned for completing the challenge for the first time.

    We thank you once again for your patience and understanding, and apologise sincerely for any inconvenience caused.


    Update (06/12/2019)
    At this point in time, we plan to restore all PvP functionality to the game on 10/12/2019.

    Please keep in mind that this date may need to be pushed back if we run into any problems while applying the fix.

    Conversely, we may be able to reinstate PvP functionality ahead of schedule if all goes according to plan.

    We apologise once again for any inconvenience caused.


    Original Post (06/12/2019)
    We have made the decision to temporarily disable all PvP modes in the game to deal with an unexpected issue.

    As a result of this, all scheduled events available through [eFootball] > [Event] have been cancelled.

    Friend List Matches and eFootball Standard Matches have also been disabled, and attempting to play either of these modes will result in an error message being displayed.

    Rest assured, we are currently hard at work on a fix to rectify the issue and restore PvP functionality to the game as soon as possible.

    More information will be announced soon, including details regarding compensation to be sent out to users as a way of making amends for any inconvenience caused.

    We are aware of how frustrating this may be for many of you, and we appreciate your patience and continued support of eFootball PES 2020.

  • 10-12-2019 eFootball Open Challenge

    Event

    Earn myClub Coins as a first-time award in this event.
    Beat rivals from around the world to vie for glory!

    Period

    10/12/2019 06:30 - 16/12/2019 01:59 (UTC)

    Note:

    *Event bonuses and Event Conditions are based on the most recent player data in the app.
    *Your rating is affected by your results in all your eFootball-category matches.
    *Please ensure that you have a stable connection while playing matches. Depending on the circumstances, disconnects can result in a loss -meaning that you will be ineligible to receive any rewards.
    *You are assigned a rating of either "A", "B", or "C" depending on how many times you have disconnected while playing against other users online. If your rating falls to category C, limitations will be imposed upon your ability to use online matchmaking.
    *Only matches that finished during the event period are counted towards the rewards you can obtain.
    *If "Play a match to completion" is one of the Conditions for Completion, the match will still count as your win even if your opponent either forfeits or disconnects.
    *The event schedule and details are subject to change without prior warning.
    *If any user is deemed to have breached the User Agreement, we will enact the appropriate measures as set out in the Agreement itself.
    *Please note that maintenance may sometimes be carried out without advance notification.
    *Please note that you cannot play matches from 15 minutes before maintenance begins.
    *If maintenance in underway when a match ends, you may sometimes be unable to receive any rewards and the result may not be counted in your records.
    *Exact start and end times may be affected by maintenance.

  • 10-12-2019 Maintenance Temporary Maintenance

    Temporary maintenance will be held during the times below:

    Date and Time

    10/12/2019 6:00 - 10/12/2019 8:00 (UTC)

    Note:

    Please note that the game will be unavailable during these times.
    Furthermore, the maintenance period may be changed if required.

    *You will be unable to play either VS User or VS COM matches from 15 minutes before maintenance begins. Event matches will also be unavailable.
    *If you are playing a VS User match when the maintenance begins, that match will be null and void.
    You will be able to resume VS COM and VS COM (Sim) matches after maintenance has ended, however, if you fail to resume an interrupted VS COM match within 24 hours of being matched with your opponent, an error occurs in the creation of match progress data and the match cannot be resumed. Please note that any time that lapses during maintenance counts towards this 24 hour time limit.

    We apologise for any inconvenience this may cause.

  • 09-12-2019 Maintenance Mail Server Maintenance

    The mail server will be down for maintenance during the times below:

    14/12/2019 15:00 to 14/12/2019 19:00 (UTC)

    Please note that Inquiries sent during maintenance may not be received or delivered on time.
    To avoid any message delivery failures or delays, please avoid sending Inquiries during the above times.

    If you have recently sent us an inquiry and have yet to receive a response, we kindly request you to resend your inquiry.
    Thank you for your cooperation.

  • 09-12-2019 Event Worldwide Clubs Tour

    Event

    Earn GP, Special Trainers and other rewards by collecting Event Points in this event. And don't forget, the more points you collect - the better the rewards!
    Additionally, this event has Rapid Reward Zones, meaning that the intervals between 10,000 and 13,000 points, and 20,000 and 23,000 points will grant you rewards more regularly than usual.
    You might also get the opportunity to play in an Invitational Match during the event. Don't fret if you lose the first time around, because the difficulty will be automatically lowered so that you have a better chance to beat it the next time it appears for you.
    All in all, this event is an excellent opportunity to earn some amazing rewards - so don't miss out!

    Period

    09/12/2019 02:00 - 16/12/2019 01:59 (UTC)

    Note:

    *Event bonuses and Event Conditions are based on the most recent player data in the app.
    *Event Points are only valid in the event within the Tour Event in which they were earned.
    *Only matches that finished during the event period are counted towards the rewards you can obtain.
    *The event schedule and details are subject to change without prior warning.
    *If any user is deemed to have breached the User Agreement, we will enact the appropriate measures as set out in the Agreement itself.
    *Please note that maintenance may sometimes be carried out without advance notification.
    *Please note that you cannot play matches from 15 minutes before maintenance begins.
    *If maintenance in underway when a match ends, you may sometimes be unable to receive any rewards and the result may not be counted in your records.
    *Exact start and end times may be affected by maintenance.

  • 09-12-2019 Event Worldwide Clubs Challenge

    Event

    Earn GP as a first-time award in this event.
    Test your skills by unlocking and completing all the challenges!

    Period

    09/12/2019 02:00 - 16/12/2019 01:59 (UTC)

    Note:

    *Event bonuses and Event Conditions are based on the most recent player data in the app.
    *Only matches that finished during the event period are counted towards the rewards you can obtain.
    *The event schedule and details are subject to change without prior warning.
    *If any user is deemed to have breached the User Agreement, we will enact the appropriate measures as set out in the Agreement itself.
    *Please note that maintenance may sometimes be carried out without advance notification.
    *Please note that you cannot play matches from 15 minutes before maintenance begins.
    *If maintenance in underway when a match ends, you may sometimes be unable to receive any rewards and the result may not be counted in your records.
    *Exact start and end times may be affected by maintenance.

  • 09-12-2019 Agent Club Selection - FC BARCELONA

    About Agents

    The best and most exciting players from your favourite top tier clubs will now appear in-game with a new design under the 'Featured Player' category!
    Featured Players have higher stats than standard players, and may even come equipped with additional skills that will allow adept users to take full advantage of their technical flair.
    This time, players from FC BARCELONA will be featured.
    Stay on top of the Featured Players list to ensure a steady stream of top talent into your squad.

    Period

    09/12/2019 02:00 - 12/12/2019 01:59 (UTC)

    Note:

    *Featured Players obtained in eFootball PES 2020 are only usable in eFootball PES 2020.
    *In-game player club data is frequently synchronised with real world football data through PES Live Updates. Despite this fact, there is a chance that PES's club data is not entirely up to date. We therefore encourage you to check the [Available Players] for each Agent before attempting to obtain a player.
    *The Trade feature allows you to exchange 3 copies of the same variation of a Featured Player. Differing variations of the same Featured Player cannot be traded.
    *You can check the list of "Available Players" by pressing the magnifying glass icon in the bottom-left of each agent's panel.
    *This Agent may differ to previously available Agents of the same name.
    *If a disconnection occurs while the player acquisition sequence is playing, you will still correctly obtain the player according the pre-set odds and he will be added to your list. You can view the players you obtained by going to [Club House] > [My Team] > [Players].
    *The pre-set odds are the same for all players for each ball colour.
    *Probabilities are rounded up and displayed to 1 decimal place. This means that the total of all pre-set odds may occasionally exceed 100%.
    *You may obtain duplicate players from this Agent. You may also obtain identical players to those you already own or have owned.
    *Different variations of the same Featured Player may also have different Popularity levels.
    *Featured Player rarity and stats/abilities will not be altered by any updates or during maintenance.
    *The Condition Rating for Featured Players is subject to change with each Live Update.
    *Featured Player images are subject to change.
    *All Featured Players are subject to postponement and/or cancellation without prior warning. Be sure to check the list of Available Players for each Agent before use.
    *You may be unable to use certain players after signing them due to changes to actual league circumstances or licensing issues.
    *Exact start and end times may be affected by maintenance.

  • 09-12-2019 Agent Club Selection - JUVENTUS

    About Agents

    The best and most exciting players from your favourite top tier clubs will now appear in-game with a new design under the 'Featured Player' category!
    Featured Players have higher stats than standard players, and may even come equipped with additional skills that will allow adept users to take full advantage of their technical flair.
    This time, players from JUVENTUS will be featured.
    Stay on top of the Featured Players list to ensure a steady stream of top talent into your squad.

    Period

    09/12/2019 02:00 - 12/12/2019 01:59 (UTC)

    Note:

    *Featured Players obtained in eFootball PES 2020 are only usable in eFootball PES 2020.
    *In-game player club data is frequently synchronised with real world football data through PES Live Updates. Despite this fact, there is a chance that PES's club data is not entirely up to date. We therefore encourage you to check the [Available Players] for each Agent before attempting to obtain a player.
    *The Trade feature allows you to exchange 3 copies of the same variation of a Featured Player. Differing variations of the same Featured Player cannot be traded.
    *You can check the list of "Available Players" by pressing the magnifying glass icon in the bottom-left of each agent's panel.
    *This Agent may differ to previously available Agents of the same name.
    *If a disconnection occurs while the player acquisition sequence is playing, you will still correctly obtain the player according the pre-set odds and he will be added to your list. You can view the players you obtained by going to [Club House] > [My Team] > [Players].
    *The pre-set odds are the same for all players for each ball colour.
    *Probabilities are rounded up and displayed to 1 decimal place. This means that the total of all pre-set odds may occasionally exceed 100%.
    *You may obtain duplicate players from this Agent. You may also obtain identical players to those you already own or have owned.
    *Different variations of the same Featured Player may also have different Popularity levels.
    *Featured Player rarity and stats/abilities will not be altered by any updates or during maintenance.
    *The Condition Rating for Featured Players is subject to change with each Live Update.
    *Featured Player images are subject to change.
    *All Featured Players are subject to postponement and/or cancellation without prior warning. Be sure to check the list of Available Players for each Agent before use.
    *You may be unable to use certain players after signing them due to changes to actual league circumstances or licensing issues.
    *Exact start and end times may be affected by maintenance.

  • 09-12-2019 Agent Worldwide Club Stars

    About Agents

    Introducing a Box Draw Agent that can help sign 300 players from leagues all around the globe!
    Now's your chance to pick up some international players to strengthen your squad!

    Period

    09/12/2019 02:00 - 12/12/2019 01:59 (UTC)

    Note:

    *In-game player club data is frequently synchronised with real world football data through PES Live Updates. Despite this fact, there is a chance that PES's club data is not entirely up to date. We therefore encourage you to check the [Available Players] for each Agent before attempting to obtain a player.
    *You can check the list of "Available Players" by pressing the magnifying glass icon in the bottom-left of each agent's panel.
    *This Agent may differ to previously available Agents of the same name.
    *All players have an equal probability of being obtained.
    *If a disconnection occurs while the player acquisition sequence is playing, you will still correctly obtain the player according the pre-set odds and he will be added to your list. You can view the players you obtained by going to [Club House] > [My Team] > [Players].
    *Press the "Reset" button to restore the number of players in the BOX to its default amount.
    *Provided you do not reset, you will not obtain duplicate players from this Box Draw. However, you may obtain identical players to those you already own or have owned.
    *The player acquisition status of this BOX cannot be carried over.
    *Updates to the app or Live Update changes may affect (including increase, decrease, add or delete) the player data (player name, Overall Rating, appearance, position, ability, skills, tactics, league, team emblem, nationality/region, etc.) of players you have already signed.
    *The popularity of players is subject to change depending on whether they were acquired before or after an update.
    *You may be unable to use certain players after signing them due to changes to actual league circumstances or licensing issues.
    *Exact start and end times may be affected by maintenance.

  • 06-12-2019 Announcements [UPDATE] All PvP Modes Temporarily Disabled

    Update (06/12/2019)
    At this point in time, we plan to restore all PvP functionality to the game on 10/12/2019.

    Please keep in mind that this date may need to be pushed back if we run into any problems while applying the fix.

    Conversely, we may be able to reinstate PvP functionality ahead of schedule if all goes according to plan.

    We apologise once again for any inconvenience caused.


    Original Post (06/12/2019)
    We have made the decision to temporarily disable all PvP modes in the game to deal with an unexpected issue.

    As a result of this, all scheduled events available through [eFootball] > [Event] have been cancelled.

    Friend List Matches and eFootball Standard Matches have also been disabled, and attempting to play either of these modes will result in an error message being displayed.

    Rest assured, we are currently hard at work on a fix to rectify the issue and restore PvP functionality to the game as soon as possible.

    More information will be announced soon, including details regarding compensation to be sent out to users as a way of making amends for any inconvenience caused.

    We are aware of how frustrating this may be for many of you, and we appreciate your patience and continued support of eFootball PES 2020.

  • 06-12-2019 Announcements All PvP Modes Temporarily Disabled

    We have made the decision to temporarily disable all PvP modes in the game to deal with an unexpected issue.

    As a result, all scheduled events available through [eFootball] > [Event] have been cancelled.

    Friend List Matches and eFootball Standard Matches have also been disabled, and attempting to play either of these modes will result in an error message being displayed.

    Rest assured, we are currently hard at work on a fix to rectify the issue and restore PvP functionality to the game as soon as possible.

    More information will be announced soon, including details regarding compensation to be sent out to users as a way of making amends for any inconvenience caused.

    We are aware of how frustrating this may be for many of you, and we appreciate your patience and continued support of eFootball PES 2020.

  • 06-12-2019 Maintenance Temporary Maintenance

    Temporary maintenance will be held during the times below:

    Date and Time

    06/12/2019 2:00 - 06/12/2019 4:00 (UTC)

    Note:

    Please note that the game will be unavailable during these times.
    Furthermore, the maintenance period may be changed if required.

    *You will be unable to play either VS User or VS COM matches from 15 minutes before maintenance begins. Event matches will also be unavailable.
    *If you are playing a VS User match when the maintenance begins, that match will be null and void.
    You will be able to resume VS COM and VS COM (Sim) matches after maintenance has ended, however, if you fail to resume an interrupted VS COM match within 24 hours of being matched with your opponent, an error occurs in the creation of match progress data and the match cannot be resumed. Please note that any time that lapses during maintenance counts towards this 24 hour time limit.

    We apologise for any inconvenience this may cause.

  • 05-12-2019 Announcements Matchmaking Restrictions

    As the matchmaking servers are currently under heavy usage, we intend to restrict the number of people able to play VS User matches at any one time to prevent the server from crashing.
    If you encounter the following issue, we advise that you play "Challenge", "Campaign", "Local Match" or "Local League", or alternatively wait for a while before trying to connect to the server again.

    ・Issue: unable to find an opponent in VS User Matches

    We apologise for any inconvenience caused by this issue.

  • 05-12-2019 Maintenance Maintenance has been completed

    Maintenance work on our servers was completed on 05/12/2019 14:15 (UTC) We apologise for any inconvenience this may have caused.

  • 05-12-2019 Announcements Compensation from Admin

    To apologise for the inconvenience caused by the emergency server maintenance, we would like to award our users with 10000GP.

  • 05-12-2019 Maintenance Current issues

    We are currently performing emergency server maintenance due to an issue with the application.

    - If you are playing a VS User match when the maintenance begins, that match will be null and void.
    - You may be able to resume VS COM and VS COM (Sim) matches after the maintenance has ended.
    However, please note that if an error occurs in the creation of match progress data, the match cannot be resumed.

    We apologise for any inconvenience this may cause.

  • 05-12-2019 Maintenance Maintenance has been completed

    Maintenance work on our servers was completed on 05/12/2019 12:45 (UTC) We apologise for any inconvenience this may have caused.

  • 05-12-2019 Update Version update announcement

    The latest version of the app (Ver.4.1.0) is now available to download from the store.
    It may take a little longer in some regions for the new version to become available, so please wait and check again later if you cannot access it immediately.

    Update Details

    ・New mode "Matchday" added.

    ・"Dynamic Wide", "Stadium" and "Live Broadcast" camera types added.

    ・Data for some teams, players and managers have been updated.

    A number of issues were fixed.

    ・An issue that can be triggered by skipping the signing animation that plays after a obtaining a new player, causing your teams' strips to display incorrectly in the next match.

    We hope you enjoy the latest improvements to eFootball PES 2020.

  • 05-12-2019 Announcements Currently confirmed issues

    (UPDATE 05/12/2019)We are currently observing the following issue.
    We apologise for any inconvenience this may cause.

    ・An issue wherein maximizing the app causes it to crash, specifically in situations where the app had been minimized by pressing the home button multiple times.

    ・An issue that causes the app to freeze when performing a four finger swipe or tapping the screen multiple times in succession.

    These issues are scheduled to be fixed in the next update.
    We will inform you once the update has been implemented.

  • 05-12-2019 Announcements New Camera Settings Available

    The Dynamic Wide, Stadium and Live Broadcast camera types were added to the game in the v4.1.0 update, released on 05/12/2019.
    Try out each of these new camera types by accessing [Camera Settings] from the pause menu to enjoy a more immersive match experience.

    Thank you for your continued support of PES 2020.

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