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Regular Maintenance Times

"eFootball PES 2020" Update Overview

Information

  • iPhone/iPad
  • Android
  • iPhone/iPad Information

  • 2019-12-10 Announcements PvP Functionality Restored

    Update (10/12/2019)

    This is an update to inform you that the issue that caused us to temporarily disable all PvP modes was one where some users noticed that their rating suddenly dropped to "1" after playing a match.

    We have now rectified the issue, and PvP functionality was restored to the game in maintenance today.

    During the same maintenance run, users affected by the issue were sent 10,000 GP as compensation, and also had their ratings restored to the their 05/12/2019 values.

    Please note that any matches played after the onset of the issue will still be recorded in your match records.

    Furthermore, as a result of this issue, users were not able to access the Open Challenge originally scheduled to be run between 08:00 on 05/12 and 01:59 on 09/12 (UTC). To apologise for this, all users have been sent the 100 myClub Coins that would have been earned for completing the challenge for the first time.

    We thank you once again for your patience and understanding, and apologise sincerely for any inconvenience caused.


    Update (06/12/2019)
    At this point in time, we plan to restore all PvP functionality to the game on 10/12/2019.

    Please keep in mind that this date may need to be pushed back if we run into any problems while applying the fix.

    Conversely, we may be able to reinstate PvP functionality ahead of schedule if all goes according to plan.

    We apologise once again for any inconvenience caused.


    Original Post (06/12/2019)
    We have made the decision to temporarily disable all PvP modes in the game to deal with an unexpected issue.

    As a result of this, all scheduled events available through [eFootball] > [Event] have been cancelled.

    Friend List Matches and eFootball Standard Matches have also been disabled, and attempting to play either of these modes will result in an error message being displayed.

    Rest assured, we are currently hard at work on a fix to rectify the issue and restore PvP functionality to the game as soon as possible.

    More information will be announced soon, including details regarding compensation to be sent out to users as a way of making amends for any inconvenience caused.

    We are aware of how frustrating this may be for many of you, and we appreciate your patience and continued support of eFootball PES 2020.

  • 2019-12-10 eFootball Open Challenge

    Event

    Earn myClub Coins as a first-time award in this event.
    Beat rivals from around the world to vie for glory!

    Period

    10/12/2019 06:30 - 16/12/2019 01:59 (UTC)

    Note:

    *Event bonuses and Event Conditions are based on the most recent player data in the app.
    *Your rating is affected by your results in all your eFootball-category matches.
    *Please ensure that you have a stable connection while playing matches. Depending on the circumstances, disconnects can result in a loss -meaning that you will be ineligible to receive any rewards.
    *You are assigned a rating of either "A", "B", or "C" depending on how many times you have disconnected while playing against other users online. If your rating falls to category C, limitations will be imposed upon your ability to use online matchmaking.
    *Only matches that finished during the event period are counted towards the rewards you can obtain.
    *If "Play a match to completion" is one of the Conditions for Completion, the match will still count as your win even if your opponent either forfeits or disconnects.
    *The event schedule and details are subject to change without prior warning.
    *If any user is deemed to have breached the User Agreement, we will enact the appropriate measures as set out in the Agreement itself.
    *Please note that maintenance may sometimes be carried out without advance notification.
    *Please note that you cannot play matches from 15 minutes before maintenance begins.
    *If maintenance in underway when a match ends, you may sometimes be unable to receive any rewards and the result may not be counted in your records.
    *Exact start and end times may be affected by maintenance.

  • 2019-12-10 Maintenance Temporary Maintenance

    Temporary maintenance will be held during the times below:

    Date and Time

    10/12/2019 6:00 - 10/12/2019 8:00 (UTC)

    Note:

    Please note that the game will be unavailable during these times.
    Furthermore, the maintenance period may be changed if required.

    *You will be unable to play either VS User or VS COM matches from 15 minutes before maintenance begins. Event matches will also be unavailable.
    *If you are playing a VS User match when the maintenance begins, that match will be null and void.
    You will be able to resume VS COM and VS COM (Sim) matches after maintenance has ended, however, if you fail to resume an interrupted VS COM match within 24 hours of being matched with your opponent, an error occurs in the creation of match progress data and the match cannot be resumed. Please note that any time that lapses during maintenance counts towards this 24 hour time limit.

    We apologise for any inconvenience this may cause.

*Unreal® Engine, Copyright 1998 – 2019, Epic Games, Inc. All rights reserved.

*Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
*Google Play and the Google Play logo are trademarks of Google Inc.

Customer Inquiry

Please contact us from an inquiry form in-game, in order to provide a prompt response.
You may have to enter the details of your account and device in the inquiry form.
Please note that customer support is available in English only.
[Extras] > [Support] > [Contact & FAQ] > [Inquiry Form]

Regular Maintenance Times

eFootball PES 2020 will be unavailable due to regular maintenance each week on the day and time listed below:

Day and Time

Thursdays between 02:00 - 08:00 (UTC)

Note:

・Please note that the game will be unavailable during these times. Furthermore, the maintenance period may be changed if required.

・You will be unable to play either VS User or VS COM matches from 15 minutes before maintenance begins. Event matches will also be unavailable.

・If you are playing a VS User match when maintenance begins, that match will be null and void. VS COM and VS COM (Sim) matches can be resumed after maintenance ends, but only for a period of 24 hours after being matched with a COM opponent. Please note that any time that elapses during maintenance counts towards this 24 hour time limit.

・Due to periods of heavy network traffic that are common after maintenance, we may temporarily limit access to the server to ensure a smoother gameplay experience for all users. In such cases, you may encounter the following message when attempting to log in: "Access to the server is currently limited due to heavy traffic. Try again?"
Selecting "Retry" will make another attempt at connecting to the server.

・In case the maintenance ends before 08:00 (UTC), there is a chance that there will be no Auctions available in the Auction List for some time.

We appreciate your patience and understanding in this matter.

Compatibility

iOS
Requires iOS 10.0 or later.
Recommended devices
- iPhone 5s or later, iPad Pro, iPad Air or later, iPad mini 2 or later, iPod Touch(6th generation) or later
Android
Requires Android OS version 5.0 or later

About Featured Players

*Featured Players obtained in eFootball PES 2020 are only usable in eFootball PES 2020.
*In-game player club data is frequently synchronised with real world football data through PES Live Updates. Despite this fact, there is a chance that PES's club data is not entirely up to date. We therefore encourage you to check the [Available Players] for each Agent before attempting to obtain a player.
*The Trade feature allows you to exchange 3 copies of the same variation of a Featured Player. Differing variations of the same Featured Player cannot be traded.
*Different variations of the same Featured Player may also have different Popularity levels.
*Featured Player rarity and stats/abilities will not be altered by any updates or during maintenance.
*The Condition Rating for Featured Players is subject to change with each Live Update.
*Featured Player images are subject to change.
*All Featured Players are subject to postponement and/or cancellation without prior warning. Be sure to check the list of Available Players for each Agent before use.
*You may be unable to use certain players after signing them due to changes to actual league circumstances or licensing issues.

[Important] Account Info Alert

According to the Terms of Use for this application, you may not sublicense, lease, lend, sell, gift, bequeath, trade, transfer or provide use or access to any user names or passwords or associated account settings (including any game-related information), except as expressly provided by Konami, and any such act or attempted act is prohibited and void. You shall not attempt to use or access the Application with any user name or password that you did not personally register with Konami.
Recently, a number of incidents involving the exchange/sharing of user IDs and other account information for the purposes of performing Data Linking or Data Transfers have come to our attention. This sort of behaviour is also prohibited according to the Terms of Use.

If you are discovered to have engaged in any behaviour in violation of the Terms of Use, your account may be subject to bans or other disciplinary sanctions.
Once banned, your account will be unable to access the game.

We kindly request that you refrain from sharing your account details with any other users. We also advise against publishing any account details on social media and other websites, and that you take caution to avoid individuals or organisations that may attempt to coerce you to provide them with your account information.

[Important] Security Alert

We regularly receive reports of malicious online behaviours targeting users of PES 2020. These include instances of phishing sites and malware that claim to offer GP and/or myClub Coins in a bid to coerce users to disclose personal information such as their KONAMI ID, Owner ID, password, phone number and email address. This information can then be used to access further personal details or hijack user accounts.

Please be aware that we have absolutely no affiliation with any of these sites or apps, and all claims of being able to receive in-game currency such as myClub Coins and/or GP are false. We strongly advise users to take great caution not to provide any personal information to these sorts of fraudulent sites and applications.

About Linking Data

Refer to the steps below to link you data. Linking data is a great way to ensure that your current gameplay data is not lost when you change devices, or if you accidentally delete the app.

How to link your data:
Go to [Extras] > [Support] > [Link Data]

You can find further details regarding linking data at the following location:
[Extras] > [Support] > [Contact] > [FAQ] > [Data Transfer]

adidas, the 3-Bars logo, the 3-Stripe trade mark and Climacool are registered trade marks of the adidas Group, used with permission. The use of images and names of the football players in this game is under license from FIFPro Commercial Enterprises BV. © 2019, DFB The FA is an official trade mark of The Football Association Limited and is subject to extensive trade mark registrations worldwide. Copyright FFF © Official Licensee of the FIGC The FIGC logo is a registered trade mark of the Federazione Italiana Giuoco Calcio All Rights Reserved By JFA ©J.League Producto Oficial Licenciado RFEF Officially Licensed by Eredivisie C.V. and Stichting CAO voor Contractspelers ™ © 2019 THE ARSENAL FOOTBALL CLUB PLC, ALL RIGHTS RESERVED. © S.L.B. Producto Oficial. Official Videogame(s) of CORINTHIANS © Manchester United Football Club Limited 2019 All rights reserved Official Licensed Product of A.C. Milan Official product manufactured and distributed by KONAMI under licence granted by A.S. Roma S.p.A and Soccer s.a.s. di Brand Management S.r.l.