PES 2019 Update (13/12/2018)

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Information

  • iPhone/iPad
  • Android
  • iPhone/iPad information

  • 2019-01-18 Announcements Currently confirmed issues

    (UPDATE 18/01/2019)We are currently observing the following issue.
    We apologise for any inconvenience this may cause.

    ・An issue which causes an incorrect Owner ID to be displayed on both the title screen and the user details screen for some users.
    Go to [Extras] > [Support] > [Contact & FAQ] > [Inquiry Form] and select "I have a question about the game". Scroll down the page that is displayed to find your correct Owner ID.

    ・An issue that causes the app to freeze when attempting to open the SHOP while certain dialog boxes are open.

    ・An issue where the registered position viewable on player images in the Agent info screen is displayed in English, regardless of what language the game is set to. This position also occasionally differs from the one listed on the Player Details screen.

    ・An issue that causes player face images to display incorrectly on certain screens.

    ・Pressing [Sort] in [Training] > [Trainers to Use] occasionally causes the game to freeze.
    There is currently no known way to avoid this issue, so please refrain from using the [Sort] button in this screen.

    ・An issue where the registered team and league of players displayed in My Team's [Player Details] screen differs from the team and league displayed in the [Squad Management] screen before/during matches.
    Please note that the correct team and league info for players is displayed in My Team.

    ・An issue where the Kick Feint command occasionally fails to register when attempting to feint while shooting.

    ・An issue wherein maximizing the app causes it to crash, specifically in situations where the app had been minimized by pressing the home button multiple times.

    ・An issue that causes the app to freeze when performing a four finger swipe or tapping the screen multiple times in succession.

    ・ An issue that causes the faces of certain players to display incorrectly during matches.

    These issues are scheduled to be fixed in the next update.
    We will inform you once the update has been implemented.

  • 2019-01-17 Announcements "Achievements Completed" Issue

    An issue was affecting the completion progress for the "Achievements Completed" achievement viewable in-game via [Club House] > [Achievements]. See below for details:

    ・ Completing other achievements occasionally failed to have any affect on the completion progress for the achievement.
    ・ The value that indicates the achievement completion progress would occasionally be displayed incorrectly.

    This issue was rectified during maintenance performed on 17/01/2019, and the correct completion progress for this achievement should now be displayed in-game.
    We apologise sincerely for any confusion caused.

  • 2019-01-17 Announcements Account Sanctions (17/01/2019)

    Several users that were detected as having modified player data have had sanctions (including bans) placed on their accounts in accordance with the Terms of Use.

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Contact us

Customer Inquiry
Please contact us from an inquiry form in-game, in order to provide a prompt response.
You may have to enter the details of your account and device in the inquiry form.
Please note that customer support is available in English only.
[EXTRAS] > [Support] > [contact] > [Inquiry Form]

Compatibility

iOS
Requires iOS 9.0 or later.
Recommended devices
- iPhone 5s or later, iPad Pro, iPad Air or later, iPad mini 2 or later, iPod Touch(6th generation) or later
Android
Requires Android OS version 5.0 or later

About Featured Players

Featured Players obtained in PES 2019 are only usable in PES 2019.

・The Trade feature allows you to exchange 3 copies of the same variation of a Featured Player. Differing variations of the same Featured Player cannot be traded.

The Overall Rating displayed on each Featured Player may differ depending on where the player is viewed. For this reason, make sure you check the list of Available Players before signing a player to determine their actual Overall Rating.

・In the case of Special Agents with a limited number of uses, you may not be able to obtain each Featured Player signable by that Agent within the number of uses available to you.

・Different variations of the same Featured Player may also have different Popularity levels.

・Featured Player rarity and stats/abilities will not be altered by any updates or during maintenance.

・The Condition Rating for Featured Players is subject to change with each Live Update.

・Featured Player images are subject to change.

・All Featured Players are subject to postponement and/or cancellation without prior warning. Be sure to check the list of Available Players for each Agent before use.

[Important] Account Info Alert

According to the Terms of Use for this application, you may not sublicense, lease, lend, sell, gift, bequeath, trade, transfer or provide use or access to any user names or passwords or associated account settings (including any game-related information), except as expressly provided by Konami, and any such act or attempted act is prohibited and void. You shall not attempt to use or access the Application with any user name or password that you did not personally register with Konami.
Recently, a number of incidents involving the exchange/sharing of user IDs and other account information for the purposes of performing Data Linking or Data Transfers have come to our attention. This sort of behaviour is also prohibited according to the Terms of Use.

If you are discovered to have engaged in any behaviour in violation of the Terms of Use, your account may be subject to bans or other disciplinary sanctions.
Once banned, your account will be unable to access the game.

We kindly request that you refrain from sharing your account details with any other users. We also advise against publishing any account details on social media and other websites, and that you take caution to avoid individuals or organisations that may attempt to coerce you to provide them with your account information.

[Important] Security Alert

We regularly receive reports of malicious online behaviours targeting users of PES 2018. These include instances of phishing sites and malware that claim to offer GP and/or myClub Coins in a bid to coerce users to disclose personal information such as their KONAMI ID, Owner ID, password, phone number and email address. This information can then be used to access further personal details or hijack user accounts.

Please be aware that we have absolutely no affiliation with any of these sites or apps, and all claims of being able to receive in-game currency such as myClub Coins and/or GP are false. We strongly advise users to take great caution not to provide any personal information to these sorts of fraudulent sites and applications.

About Linking Data

Refer to the steps below to link you data. Linking data is a great way to ensure that your current gameplay data is not lost when you change devices, or if you accidentally delete the app.

How to link your data:
Go to [Extras] > [Support] > [Link Data]

You can find further details regarding linking data at the following location:
[Extras] > [Support] > [Contact] > [FAQ] > [Data Transfer]

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