Information
- iPhone/iPad
- Android
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iPhone/iPad Information
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2019-10-17 Announcements Read This If You Deleted and Reinstalled the Game If you deleted and reinstalled the game when applying the latest update, your game progress may not have been carried over into PES 2020.
Q: If I deleted the app by mistake, can I still play with my game data if I reinstall it?
A: Yes, but only if you linked your data to a Game Center account or KONAMI ID. Please choose the Link Data option from Data Transfer on the Title Screen.
Q: I deleted the app or lost/damaged my device, but I didn't complete the Link Data setup with a KONAMI ID or Game Center. Then I reinstalled the app. Can I restore my account and game data?
A: Please go to [Extras] > [Support] > [Contact & FAQ] > [Inquiry Form] > [I can't restore my account using a data transfer] and complete an inquiry form. Make sure to include all the required information.
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2019-10-16 Announcements [UPDATE] PES 2020 Mobile Crash Issue We have confirmed that some users are currently experiencing an issue that causes the game to crash after installing the update to eFootball PES 2020, which was released on October 15th.
Our investigation has concluded, and we will be re-uploading a fixed version of the game to the store on October 17th.
*The users who had logged in to the game between 13/12/2018 to 20/12/2018 and have not logged in since this period will still experience the issue after updating to v4.0.1.
Further update is planned to resolve the issue for those users.
Unfortunately, this means that additional time will be required to finish maintenance. As a result, we have had to postpone the beginning of the pre-open period, which will now commence on October 18th 08:00 (UTC) .
We apologise sincerely for any inconvenience caused by this delay. -
2019-10-16 Maintenance Large-Scale Maintenance/PES 2020 Pre-Open Notice Due to ongoing issues, the end of maintenance is being pushed back to 18/10/2019 08:00 (UTC).
An updated version of the game (v4.0.1) will be released on 17/10/2019 to address an issue that caused the game to crash unexpectedly.
Please note that the availability period and content of in-game events may change if maintenance has to be extended any further.We will soon be conducting large-scale maintenance in order to update the game to eFootball PES 2020.
See below for further details.Maintenance Period:
14/10/2019 02:00 - 18/10/2019 08:00 (UTC)
*Maintenance may be extended further if necessary.
*The pre-open period may begin ahead of schedule if maintenance concludes early.Purpose of Maintenance:
To perform a version update from PES 2019 to eFootball PES 2020.
How will Large-Scale Maintenance Impact my Game?
You will still be able to launch the game during large-scale maintenance, but you will not be able to proceed beyond the title window.
Online Service Start Time
Online service for eFootball PES 2020 is currently scheduled to begin at 08:00 on 24/10/2019 (UTC).
"Pre-Open" Period
Please note that PES 2020 will feature a "pre-open" period, which will run from the time update maintenance finishes until 08:00 on 24/10/2019 (UTC).
During the pre-open period, you'll be able to play PES 2020 using all the latest team data.
Any changes you make to your squad during this time will carry over to the game once online service starts.
Use the link below to go to the official website and check which teams, players and managers will be available during the pre-open period.Click here to go to the PES 2020 official site.
During the pre-open period, emergency maintenance may be conducted without prior notice at any time.
Additionally, you will not be able to access the following game features during this period:・Live Updates
・Special Agents (Including those for Featured Players)
・Box Draws*These features will be available for use after the pre-open period concludes on 08:00 on 24/10/2019 (UTC).
*You will still be able to use all other game features during this time.See below for a list of events that will be held during the pre-open period.
European Clubs Challenge (vs COM)
Availability period: End of large-scale maintenance till 02:00 on 24/10/2019 (UTC)European Clubs Challenge (pvp)
Availability period: 21/10/2019 05:00 - 21/10/2019 09:00 (UTC)See below for a list of events that will be held after online service begins:
eFootball PES 2020 - Launch Login Campaign!
Spanish League Challenge (vs COM)
Open Challenge (pvp)
Spanish League Stars (Box Draw)
POTW - Worldwide Oct 24 '19 (Special Agent)*Unannounced events may also be held.
*Event times and details are subject to change at any time.We understand that extended periods of maintenance can be extremely frustrating, but we promise you that it will be well worth the wait once you experience all the amazing new content coming in PES 2020.
Note:
The latest version of the app (Ver. 4.0.1) is scheduled to be released during the maintenance period.
You will not be able to play the current version (Ver. 3.3.1) after maintenance is complete.
You will be able to download the latest version of the game (Ver. 4.0.1) during maintenance, so we highly recommend it.
Visit the official website below for more details on the update and maintenance.https://www.konami.com/wepes/mobile
*You will be unable to play VS User or VS COM matches from around 15 minutes before maintenance begins. You will also be unable to play event matches.
*If you are playing a VS User match when maintenance begins, that match will be rendered null and void.
*If you are playing a VS COM match when maintenance begins, you will be unable to resume playing that match after maintenance ends.
