Important Info Regarding the v4.3.1 Update

Please click here in you deleted and reinstalled the game

Regular Maintenance Times

Information

  • iPhone/iPad
  • Android
  • iPhone/iPad Information

  • 2020-03-30 Maintenance Changes to Regular Maintenance Times

    Starting on 02/04/2020, Thursday's weekly maintenance will be run during the following times:

    Day and Time

    Thursdays between 00:00 - 06:00 (UTC)

    Note:

    ・Changes to the maintenance schedule may result in certain events and campaigns running for a shorter period than announced.

    ・Please note that the game will be unavailable during these times. Furthermore, the maintenance period may be changed if required.

    ・You will be unable to play either VS User or VS COM matches from 15 minutes before maintenance begins. Event matches will also be unavailable.

    ・If you are playing a VS User match when maintenance begins, that match will be null and void. VS COM and VS COM (Sim) matches can be resumed after maintenance ends, but only for a period of 24 hours after being matched with a COM opponent. Please note that any time that elapses during maintenance counts towards this 24 hour time limit.

    ・Due to periods of heavy network traffic that are common after maintenance, we may temporarily limit access to the server to ensure a smoother gameplay experience for all users. In such cases, you may encounter the following message when attempting to log in: "Access to the server is currently limited due to heavy traffic. Try again?"
    Selecting "Retry" will make another attempt at connecting to the server.

    ・In case the maintenance ends before 06:00 (UTC), there is a chance that there will be no Auctions available in the Auction List for some time.

    We appreciate your patience and understanding in this matter.

  • 2020-03-30 Event Worldwide Clubs Tour

    Event

    Earn GP, Special Trainers and other rewards by collecting Event Points in this event. And don't forget, the more points you collect - the better the rewards!
    Additionally, this event has Rapid Reward Zones, meaning that the intervals between 10,000 and 13,000 points, and 20,000 and 23,000 points will grant you rewards more regularly than usual.
    You might also get the opportunity to play in an Invitational Match during the event. Don't fret if you lose the first time around, because the difficulty will be automatically lowered so that you have a better chance to beat it the next time it appears for you.
    All in all, this event is an excellent opportunity to earn some amazing rewards - so don't miss out!

    Period

    30/03/2020 01:00 - 06/04/2020 00:59 (UTC)

    Note:

    *Event bonuses and event conditions are based on the most recent player data in the app.
    *Event Points are only valid in the event within the Tour Event in which they were earned.
    *Only matches that finished during the event period are counted towards the rewards you can obtain.
    *The event schedule and details are subject to change without prior warning.
    *If any user is deemed to have breached the User Agreement, we will enact the appropriate measures as set out in the Agreement itself.
    *Please note that maintenance may sometimes be carried out without advance notification.
    *Please note that you cannot play matches from 15 minutes before maintenance begins.
    *If maintenance in underway when a match ends, you may sometimes be unable to receive any rewards and the result may not be counted in your records.
    *Exact start and end times may be affected by maintenance.

  • 2020-03-30 Event Worldwide Clubs Challenge

    Event

    Complete each challenge in this event to earn a “Gold Ball+“ Special Agent as a first-time reward!
    Each challenge can be completed by earning a set number of points, regardless of whether you win or lose.
    Stick it out till the very end to earn as many rewards as possible!

    Period

    30/03/2020 01:00 - 06/04/2020 00:59 (UTC)

    Note:

    *Event bonuses and event conditions are based on the most recent player data in the app.
    *Only matches that finished during the event period are counted towards the rewards you can obtain.
    *The event schedule and details are subject to change without prior warning.
    *If any user is deemed to have breached the User Agreement, we will enact the appropriate measures as set out in the Agreement itself.
    *Please note that maintenance may sometimes be carried out without advance notification.
    *Please note that you cannot play matches from 15 minutes before maintenance begins.
    *If maintenance in underway when a match ends, you may sometimes be unable to receive any rewards and the result may not be counted in your records.
    *Exact start and end times may be affected by maintenance.

*Unreal® Engine, Copyright 1998 – 2019, Epic Games, Inc. All rights reserved.

*Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
*Google Play and the Google Play logo are trademarks of Google Inc.

Customer Inquiry

Please contact us from an inquiry form in-game, in order to provide a prompt response.
You may have to enter the details of your account and device in the inquiry form.
Please note that customer support is available in English only.
[Extras] > [Support] > [Contact & FAQ] > [Inquiry Form]

Changes to Regular Maintenance Times

Starting on 26/03/2020, Thursday's weekly maintenance will be run during the following times:

Day and Time

Thursdays between 01:00 - 07:00 (UTC)

Note:

・Changes to the maintenance schedule may result in certain events and campaigns running for a shorter period than announced.

・Please note that the game will be unavailable during these times. Furthermore, the maintenance period may be changed if required.

・You will be unable to play either VS User or VS COM matches from 15 minutes before maintenance begins. Event matches will also be unavailable.

・If you are playing a VS User match when maintenance begins, that match will be null and void. VS COM and VS COM (Sim) matches can be resumed after maintenance ends, but only for a period of 24 hours after being matched with a COM opponent. Please note that any time that elapses during maintenance counts towards this 24 hour time limit.

・Due to periods of heavy network traffic that are common after maintenance, we may temporarily limit access to the server to ensure a smoother gameplay experience for all users. In such cases, you may encounter the following message when attempting to log in: "Access to the server is currently limited due to heavy traffic. Try again?"
Selecting "Retry" will make another attempt at connecting to the server.

・In case the maintenance ends before 07:00 (UTC), there is a chance that there will be no Auctions available in the Auction List for some time.

We appreciate your patience and understanding in this matter.

Compatibility

iOS
Requires iOS 10.0 or later.
Recommended devices
- iPhone 5s or later, iPad Pro, iPad Air or later, iPad mini 2 or later, iPod Touch(6th generation) or later
Android
Requires Android OS version 5.0 or later

Additional Info About Iconic Moment Series Players

See below for some additional info regarding the Iconic Moment Series players.

  • ・ All Iconic Moment Series Players that you own can still be used after major version updates.
  • ・ The stats and rarity levels of Iconic Moment Series players are fixed, and are not subject to changes in updates or during maintenance.
  • ・ The Condition Rating of Iconic Moment Series players is fixed to "B", and is not subject to change during Live Updates.
  • ・ Converting a duplicate Iconic Moment Series player into a Trainer and using him to train an identical variation of the same player yields a tremendous effect. Additionally, Trainers converted from Iconic Moment Series players still produce an enhanced effect when used on different variations of the same player.
  • ・ You can only trade players from the Iconic Moment Series if you have 3 copies of the same variation.
  • ・ Photographs displayed on Iconic Moment Series player cards are subject to change.
  • ・ Iconic Moment Series players that you have signed may be rendered unusable due to league and licensing issues. If any such issues should occur during a major version update, affected Iconic Moment Series players that you own will be replaced with other players.
  • ・ The stat boost applied to Iconic Moment Series players by matching your Model Team to their team is only reflected in Squad Management (including the Player Details screen). All other areas of the game will display the pre-boost stat values.

*Multiple variations of the same Iconic Moment Series player may exist in the game. Each different variation of a player comes with a unique photo, allowing you to easily distinguish between them.

We have plans to release more Iconic Moment Series players moving forward, and we trust that you will be very excited to see what's in store.
Thank you for your continued support of eFootball PES 2020.

About Featured Players

*Featured Players obtained in eFootball PES 2020 are only usable in eFootball PES 2020.
*In-game player club data is frequently synchronised with real world football data through PES Live Updates. Despite this fact, there is a chance that PES's club data is not entirely up to date. We therefore encourage you to check the [Available Players] for each Agent before attempting to obtain a player.
*The Trade feature allows you to exchange 3 copies of the same variation of a Featured Player. Differing variations of the same Featured Player cannot be traded.
*Different variations of the same Featured Player may also have different Popularity levels.
*Featured Player rarity and stats/abilities will not be altered by any updates or during maintenance.
*The Condition Rating for Featured Players is subject to change with each Live Update.
*Featured Player images are subject to change.
*All Featured Players are subject to postponement and/or cancellation without prior warning. Be sure to check the list of Available Players for each Agent before use.
*You may be unable to use certain players after signing them due to changes to actual league circumstances or licensing issues.

[Important] Account Info Alert

According to the Terms of Use for this application, you may not sublicense, lease, lend, sell, gift, bequeath, trade, transfer or provide use or access to any user names or passwords or associated account settings (including any game-related information), except as expressly provided by Konami, and any such act or attempted act is prohibited and void. You shall not attempt to use or access the Application with any user name or password that you did not personally register with Konami.
Recently, a number of incidents involving the exchange/sharing of user IDs and other account information for the purposes of performing Data Linking or Data Transfers have come to our attention. This sort of behaviour is also prohibited according to the Terms of Use.

If you are discovered to have engaged in any behaviour in violation of the Terms of Use, your account may be subject to bans or other disciplinary sanctions.
Once banned, your account will be unable to access the game.

We kindly request that you refrain from sharing your account details with any other users. We also advise against publishing any account details on social media and other websites, and that you take caution to avoid individuals or organisations that may attempt to coerce you to provide them with your account information.

[Important] Security Alert

We regularly receive reports of malicious online behaviours targeting users of PES 2020. These include instances of phishing sites and malware that claim to offer GP and/or myClub Coins in a bid to coerce users to disclose personal information such as their KONAMI ID, Owner ID, password, phone number and email address. This information can then be used to access further personal details or hijack user accounts.

Please be aware that we have absolutely no affiliation with any of these sites or apps, and all claims of being able to receive in-game currency such as myClub Coins and/or GP are false. We strongly advise users to take great caution not to provide any personal information to these sorts of fraudulent sites and applications.

About Linking Data

Refer to the steps below to link you data. Linking data is a great way to ensure that your current gameplay data is not lost when you change devices, or if you accidentally delete the app.

How to link your data:
Go to [Extras] > [Support] > [Link Data]

You can find further details regarding linking data at the following location:
[Extras] > [Support] > [Contact] > [FAQ] > [Data Transfer]

adidas, the 3-Bars logo, the 3-Stripe trade mark and Climacool are registered trade marks of the adidas Group, used with permission. The use of images and names of the football players in this game is under license from FIFPro Commercial Enterprises BV. © 2019, DFB The FA is an official trade mark of The Football Association Limited and is subject to extensive trade mark registrations worldwide. Copyright FFF © Official Licensee of the FIGC The FIGC logo is a registered trade mark of the Federazione Italiana Giuoco Calcio All Rights Reserved By JFA ©J.League Producto Oficial Licenciado RFEF Officially Licensed by Eredivisie C.V. and Stichting CAO voor Contractspelers ™ © 2019 THE ARSENAL FOOTBALL CLUB PLC, ALL RIGHTS RESERVED. © S.L.B. Producto Oficial. Official Videogame(s) of CORINTHIANS © Manchester United Football Club Limited 2019 All rights reserved Official Licensed Product of A.C. Milan Official product manufactured and distributed by KONAMI under licence granted by A.S. Roma S.p.A and Soccer s.a.s. di Brand Management S.r.l.