Important Info Regarding the v4.4.0 Update

Please click here in you deleted and reinstalled the game

Regular Maintenance Times

Information

  • iPhone/iPad
  • Android
  • iPhone/iPad Information

  • 2020-04-08 Announcements Customer Service Operations During the COVID-19 Pandemic

    In an effort to contain the spread of coronavirus, several countries and regions are advising individuals to practice social distancing, and in some cases, self-isolate at home.

    We are committed to complying with these directives to ensure the health and well-being of our employees and the public at large.

    Unfortunately, this will mean that our customer service operations will have to be scaled back temporarily. As a result, it may take us longer than usual to respond to some of your queries.
    Furthermore, depending on the nature of your question, there is a chance that we will not be able to respond at all.

    Given our limited capacity to assist you during this period, we kindly ask that you check the FAQ and the in-game news before submitting a query.

    We apologise sincerely for any inconvenience this may cause.

  • 2020-04-06 Announcements New Update (v4.4.0) Coming on 09/04!

    The latest update to PES 2020 mobile (v4.4.0) is planned for release on 09/04/2020.

    As a show of appreciation for your continued support, all users that download the v4.4.0 update by 23:59 (UTC) on 12/04/2020 and open the Inbox will receive a "Black Ball" Special Agent.

    *The v4.4.0 will be available for download on the App Store from 09/04/2020.

    Once again, we thank you all for your continued support of PES 2020.

  • 2020-04-06 Agent Club Selection - MILAN

    About Agents

    The best and most exciting players from your favourite top tier clubs will now appear in-game with a new design under the 'Featured Player' category!
    Featured Players have higher stats than standard players, and may even come equipped with additional skills that will allow adept users to take full advantage of their technical flair.
    This time, players from MILAN will be featured.
    Stay on top of the Featured Players list to ensure a steady stream of top talent into your squad.

    Period

    06/04/2020 00:00 - 08/04/2020 23:59 (UTC)

    Note:

    *Featured Players obtained in eFootball PES 2020 are only usable in eFootball PES 2020.
    *In-game player club data is frequently synchronised with real world football data through PES Live Updates. Despite this fact, there is a chance that PES's club data is not entirely up to date. We therefore encourage you to check the [Available Players] for each Agent before attempting to obtain a player.
    *The Trade feature allows you to exchange 3 copies of the same variation of a Featured Player. Differing variations of the same Featured Player cannot be traded.
    *You can check the list of "Available Players" by pressing the magnifying glass icon in the bottom-left of each agent's panel.
    *This Agent may differ to previously available Agents of the same name.
    *If a disconnection occurs while the player acquisition sequence is playing, you will still correctly obtain the player according the pre-set odds and he will be added to your list. You can view the players you obtained by going to [Club House] > [My Team] > [Players].
    *The pre-set odds are the same for all players for each ball colour.
    *Probabilities are rounded up and displayed to 1 decimal place. This means that the total of all pre-set odds may occasionally exceed 100%.
    *You may obtain duplicate players from this Agent. You may also obtain identical players to those you already own or have owned.
    *Different variations of the same Featured Player may also have different Popularity levels.
    *Featured Player rarity and stats/abilities will not be altered by any updates or during maintenance.
    *The Condition Rating for Featured Players is subject to change with each Live Update.
    *Featured Player images are subject to change.
    *All Featured Players are subject to postponement and/or cancellation without prior warning. Be sure to check the list of Available Players for each Agent before use.
    *You may be unable to use certain players after signing them due to changes to actual league circumstances or licensing issues.
    *Exact start and end times may be affected by maintenance.

*Unreal® Engine, Copyright 1998 – 2019, Epic Games, Inc. All rights reserved.

*Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
*Google Play and the Google Play logo are trademarks of Google Inc.
*"e-Football" and "efootball" are registered trademarks or trademarks of Konami Digital Entertainment Co., Ltd. in Japan and other countries or regions.

Customer Inquiry

Please contact us from an inquiry form in-game, in order to provide a prompt response.
You may have to enter the details of your account and device in the inquiry form.
Please note that customer support is available in English only.
[Extras] > [Support] > [Contact & FAQ] > [Inquiry Form]

Changes to Regular Maintenance Times

Starting on 02/04/2020, Thursday's weekly maintenance will be run during the following times:

Day and Time

Thursdays between 00:00 - 06:00 (UTC)

Note:

・Changes to the maintenance schedule may result in certain events and campaigns running for a shorter period than announced.

・Please note that the game will be unavailable during these times. Furthermore, the maintenance period may be changed if required.

・You will be unable to play either VS User or VS COM matches from 15 minutes before maintenance begins. Event matches will also be unavailable.

・If you are playing a VS User match when maintenance begins, that match will be null and void. VS COM and VS COM (Sim) matches can be resumed after maintenance ends, but only for a period of 24 hours after being matched with a COM opponent. Please note that any time that elapses during maintenance counts towards this 24 hour time limit.

・Due to periods of heavy network traffic that are common after maintenance, we may temporarily limit access to the server to ensure a smoother gameplay experience for all users. In such cases, you may encounter the following message when attempting to log in: "Access to the server is currently limited due to heavy traffic. Try again?"
Selecting "Retry" will make another attempt at connecting to the server.

・In case the maintenance ends before 06:00 (UTC), there is a chance that there will be no Auctions available in the Auction List for some time.

We appreciate your patience and understanding in this matter.

Compatibility

iOS
Requires iOS 10.0 or later.
Recommended devices
- iPhone 5s or later, iPad Pro, iPad Air or later, iPad mini 2 or later, iPod Touch(6th generation) or later
Android
Requires Android OS version 5.0 or later

Additional Info About Iconic Moment Series Players

See below for some additional info regarding the Iconic Moment Series players.

  • ・ All Iconic Moment Series Players that you own can still be used after major version updates.
  • ・ The stats and rarity levels of Iconic Moment Series players are fixed, and are not subject to changes in updates or during maintenance.
  • ・ The Condition Rating of Iconic Moment Series players is fixed to "B", and is not subject to change during Live Updates.
  • ・ Converting a duplicate Iconic Moment Series player into a Trainer and using him to train an identical variation of the same player yields a tremendous effect. Additionally, Trainers converted from Iconic Moment Series players still produce an enhanced effect when used on different variations of the same player.
  • ・ You can only trade players from the Iconic Moment Series if you have 3 copies of the same variation.
  • ・ Photographs displayed on Iconic Moment Series player cards are subject to change.
  • ・ Iconic Moment Series players that you have signed may be rendered unusable due to league and licensing issues. If any such issues should occur during a major version update, affected Iconic Moment Series players that you own will be replaced with other players.
  • ・ The stat boost applied to Iconic Moment Series players by matching your Model Team to their team is only reflected in Squad Management (including the Player Details screen). All other areas of the game will display the pre-boost stat values.

*Multiple variations of the same Iconic Moment Series player may exist in the game. Each different variation of a player comes with a unique photo, allowing you to easily distinguish between them.

We have plans to release more Iconic Moment Series players moving forward, and we trust that you will be very excited to see what's in store.
Thank you for your continued support of eFootball PES 2020.

About Featured Players

*Featured Players obtained in eFootball PES 2020 are only usable in eFootball PES 2020.
*In-game player club data is frequently synchronised with real world football data through PES Live Updates. Despite this fact, there is a chance that PES's club data is not entirely up to date. We therefore encourage you to check the [Available Players] for each Agent before attempting to obtain a player.
*The Trade feature allows you to exchange 3 copies of the same variation of a Featured Player. Differing variations of the same Featured Player cannot be traded.
*Different variations of the same Featured Player may also have different Popularity levels.
*Featured Player rarity and stats/abilities will not be altered by any updates or during maintenance.
*The Condition Rating for Featured Players is subject to change with each Live Update.
*Featured Player images are subject to change.
*All Featured Players are subject to postponement and/or cancellation without prior warning. Be sure to check the list of Available Players for each Agent before use.
*You may be unable to use certain players after signing them due to changes to actual league circumstances or licensing issues.

[Important] Account Info Alert

According to the Terms of Use for this application, you may not sublicense, lease, lend, sell, gift, bequeath, trade, transfer or provide use or access to any user names or passwords or associated account settings (including any game-related information), except as expressly provided by Konami, and any such act or attempted act is prohibited and void. You shall not attempt to use or access the Application with any user name or password that you did not personally register with Konami.
Recently, a number of incidents involving the exchange/sharing of user IDs and other account information for the purposes of performing Data Linking or Data Transfers have come to our attention. This sort of behaviour is also prohibited according to the Terms of Use.

If you are discovered to have engaged in any behaviour in violation of the Terms of Use, your account may be subject to bans or other disciplinary sanctions.
Once banned, your account will be unable to access the game.

We kindly request that you refrain from sharing your account details with any other users. We also advise against publishing any account details on social media and other websites, and that you take caution to avoid individuals or organisations that may attempt to coerce you to provide them with your account information.

[Important] Security Alert

We regularly receive reports of malicious online behaviours targeting users of PES 2020. These include instances of phishing sites and malware that claim to offer GP and/or myClub Coins in a bid to coerce users to disclose personal information such as their KONAMI ID, Owner ID, password, phone number and email address. This information can then be used to access further personal details or hijack user accounts.

Please be aware that we have absolutely no affiliation with any of these sites or apps, and all claims of being able to receive in-game currency such as myClub Coins and/or GP are false. We strongly advise users to take great caution not to provide any personal information to these sorts of fraudulent sites and applications.

About Linking Data

Refer to the steps below to link you data. Linking data is a great way to ensure that your current gameplay data is not lost when you change devices, or if you accidentally delete the app.

How to link your data:
Go to [Extras] > [Support] > [Link Data]

You can find further details regarding linking data at the following location:
[Extras] > [Support] > [Contact] > [FAQ] > [Data Transfer]

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