video

Information

  • iPhone/iPad
  • Android
  • iPhone/iPad version information

  • 2018-05-25 Announcements Account Sanctions (25/05/2018)

    The following warning applies to all users who participate in VS User matches through "Online Match" and "Online Match Challenges". Please be aware that our admin team has recently sanctioned suspensions, bans and other punishments against several players who were caught intentionally interrupting matches, as this was deemed to be malicious behaviour in violation of the Terms of Use agreement.

    We ask for your continued cooperation in order to maintain a fair and pleasant experience for all users.

  • 2018-05-24 Maintenance Maintenance has been completed

    Maintenance work on our servers was completed on 24/05/2018 10:00 (UTC)
    We apologise for any inconvenience this may have caused.

  • 2018-05-24 Announcements 21/05 Server Issues

    Between 06:40 - 07:00 and 07:30 - 08:40 on 21/05/2018 (UTC), users may have encountered the following errors caused by heavy server traffic.

    - An issue where obtained Players suddenly disappear from your team
    We have identified users affected by this issue and restored their missing Players. Additionally, we have distributed 10,000GP to all users affected by this issue to compensate them for any inconvenience caused.

    - An issue where the 1-use-only Special Agent, "Exclusive LEGENDS vol.15 BRAZIL FRANCE", was able to be used multiple times
    Due to the server failing to register that the Special Agent had been used, users were able to activate it multiple times. Regardless of how many times you may have used this SP Agent while it was malfunctioning, the only Player that you will retain is the one that you are currently able to view in your Player List. Users who spent myClub Coins to use this Special Agent multiple times will be refunded for all attempts made after their first. These myClub Coins will be restored to relevant user accounts in the coming days.

    We have confirmed that users only encountered these issues between the times listed above.

    We are still in the process of investigating the possibility that the following issues may have occurred during these periods. Please note that as above, the issues below only occurred during the times listed above.

    - Energy required to play a Match is consumed, but no GP, Items, Experience or Points are obtained.
    - Currency is consumed (myClub Coins/GP) when attempting to buy a Manager, but no Manager is obtained
    - Currency is consumed (myClub Coins/GP/Contract Ticket) when attempting to extend the contract of a Manager/Player, but the contract is not extended
    - Converting a Player to a Trainer causes the Trainer to disappear
    - Currency is consumed (myClub Coins) when attempting to recover energy, but energy fails to recover
    - Currency is consumed (GP) when attempting to expand Player/Scout Slots, but no additional slots are added
    - Currency is consumed (GP) when bidding on an Auction, but your bid is not accepted
    - Unable to claim myClub Coins, GP or Items from the Inbox

    Further details will be announced once we have completed a thorough investigation.

    We apologise for any inconvenience caused by this issue.

Kick-Off Campaign

Play PES mobile to get your hands on the Kick-Off Campaign bonus! See below for details.

【Kick-Off Campaign】

"Partner Clubs Selection" Silver-or-higher guaranteed SP agent x3

【Bonuses】

3 SP Agent tickets that guarantee SILVER ball or higher Players from FC BARCELONA, BORUSSIA DORTMUND or LIVERPOOL FC.

*Your Kick-Off bonus will be sent to the [Inbox] once you install the app and complete the tutorial.
*Bonuses have two expiry dates; one for claiming the bonus and the other for using it. Be sure to both claim and use your bonus before each respective expiry date passes.
*Once the bonus has been distributed, you can view its availability period in your inbox.
*Once you have claimed the bonus, you can view its validity period by selecting [Contract] > [Agent].
*To see what Players you can obtain with this bonus, go to the "Available Players" list.
*The season info for Players available in this bonus is "18C".
*The Players in the banner above represent only some of the Players available.
*Please note that this campaign may be cancelled without warning.

*Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
*Google Play and the Google Play logo are trademarks of Google Inc.

Contact us

Customer Inquiry
Please contact us from an inquiry form in-game, in order to provide a prompt response.
You may have to enter the details of your account and device in the inquiry form.
Please note that customer support is available in English only.
[EXTRAS] > [Support] > [contact] > [Inquiry Form]

Compatibilty

iOS
Requires iOS 9.0 or later.
Recommended devices
- iPhone 5s or later, iPad Pro, iPad mini 2 or later, iPod Touch(6th generation or later)
Android
Requires Android OS version 5.0 or later

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