PES 2019 Update (13/12/2018)

video

Information

  • iPhone/iPad
  • Android
  • iPhone/iPad information

  • 2019-01-16 Announcements Logins During Maintenance

    Several users were able to log in between 02:00 and 02:43 (UTC) on 10/01/2019, despite the fact that the server was down to maintenance at that time.

    Ordinarily, users are not able to log into the game during maintenance at all. However, we have determined that several users who were attempting to start the app for the first time after having applied the v3.0.1 update were able to access the game during this short window of time.

    Unfortunately, any game progress made by users that logged in during this time was not saved correctly. As a result of this, those users are unable to log into the game even though maintenance has now ended. Furthermore, all personal information obtained from these users during the brief span of time they were able to play the game has been deleted.

    If you are currently unable to log into the game and you think you may have been one of the users that logged in during the 43 minute window specified above, the only recourse available to you is to uninstall and reinstall the app and start a new game.

    If you are still unable to log in following a reinstall, please get in contact with us through the Contact & FAQ page, accessible via the menu icon located in the bottom right corner of the title screen.
    We sincerely apologise for any inconvenience caused by this issue.

  • 2019-01-16 Maintenance Temporary Maintenance

    Temporary maintenance will be held during the times below:

    Date and Time

    17/01/2019 2:00 - 17/01/2019 8:00 (UTC)

    Note:

    Please note that the game will be unavailable during these times.
    Furthermore, the maintenance period may be changed if required.

    *You will be unable to play either VS User or VS COM matches from 15 minutes before maintenance begins. Event matches will also be unavailable.
    *If you are playing a VS User match when the maintenance begins, that match will be null and void.
    You will be able to resume VS COM and VS COM (Sim) matches after maintenance has ended, however, if you fail to resume an interrupted VS COM match within 24 hours of being matched with your opponent, an error occurs in the creation of match progress data and the match cannot be resumed. Please note that any time that lapses during maintenance counts towards this 24 hour time limit.

    We apologise for any inconvenience this may cause.

  • 2019-01-15 Announcements Thank You Login Bonus: Day 14

    We have sent out the Day 14 bonus from the Thank You Login Bonus campaign to all eligible users. The postponement of this bonus was previously announced on 07/12/2018, in a post entitled “Thank You Login Bonus: Day 14”. See below for details on who is eligible for the bonus, and what it contains.

    Bonus Eligibility

    All users who installed the game and completed the tutorial by 04:59 on 10/12/2018 (UTC) are eligible.

    Bonus Details

    Black Ball Special Agent x 1

    We apologise sincerely for any inconvenience caused.

*Unreal® Engine, Copyright 1998 – 2018, Epic Games, Inc. All rights reserved.

*Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
*Google Play and the Google Play logo are trademarks of Google Inc.

Contact us

Customer Inquiry
Please contact us from an inquiry form in-game, in order to provide a prompt response.
You may have to enter the details of your account and device in the inquiry form.
Please note that customer support is available in English only.
[EXTRAS] > [Support] > [contact] > [Inquiry Form]

Compatibility

iOS
Requires iOS 9.0 or later.
Recommended devices
- iPhone 5s or later, iPad Pro, iPad Air or later, iPad mini 2 or later, iPod Touch(6th generation) or later
Android
Requires Android OS version 5.0 or later

About Featured Players

Featured Players obtained in PES 2019 are only usable in PES 2019.

・The Trade feature allows you to exchange 3 copies of the same variation of a Featured Player. Differing variations of the same Featured Player cannot be traded.

The Overall Rating displayed on each Featured Player may differ depending on where the player is viewed. For this reason, make sure you check the list of Available Players before signing a player to determine their actual Overall Rating.

・In the case of Special Agents with a limited number of uses, you may not be able to obtain each Featured Player signable by that Agent within the number of uses available to you.

・Different variations of the same Featured Player may also have different Popularity levels.

・Featured Player rarity and stats/abilities will not be altered by any updates or during maintenance.

・The Condition Rating for Featured Players is subject to change with each Live Update.

・Featured Player images are subject to change.

・All Featured Players are subject to postponement and/or cancellation without prior warning. Be sure to check the list of Available Players for each Agent before use.

[Important] Account Info Alert

According to the Terms of Use for this application, you may not sublicense, lease, lend, sell, gift, bequeath, trade, transfer or provide use or access to any user names or passwords or associated account settings (including any game-related information), except as expressly provided by Konami, and any such act or attempted act is prohibited and void. You shall not attempt to use or access the Application with any user name or password that you did not personally register with Konami.
Recently, a number of incidents involving the exchange/sharing of user IDs and other account information for the purposes of performing Data Linking or Data Transfers have come to our attention. This sort of behaviour is also prohibited according to the Terms of Use.

If you are discovered to have engaged in any behaviour in violation of the Terms of Use, your account may be subject to bans or other disciplinary sanctions.
Once banned, your account will be unable to access the game.

We kindly request that you refrain from sharing your account details with any other users. We also advise against publishing any account details on social media and other websites, and that you take caution to avoid individuals or organisations that may attempt to coerce you to provide them with your account information.

[Important] Security Alert

We regularly receive reports of malicious online behaviours targeting users of PES 2018. These include instances of phishing sites and malware that claim to offer GP and/or myClub Coins in a bid to coerce users to disclose personal information such as their KONAMI ID, Owner ID, password, phone number and email address. This information can then be used to access further personal details or hijack user accounts.

Please be aware that we have absolutely no affiliation with any of these sites or apps, and all claims of being able to receive in-game currency such as myClub Coins and/or GP are false. We strongly advise users to take great caution not to provide any personal information to these sorts of fraudulent sites and applications.

About Linking Data

Refer to the steps below to link you data. Linking data is a great way to ensure that your current gameplay data is not lost when you change devices, or if you accidentally delete the app.

How to link your data:
Go to [Extras] > [Support] > [Link Data]

You can find further details regarding linking data at the following location:
[Extras] > [Support] > [Contact] > [FAQ] > [Data Transfer]

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