Please detail your inquiry to us.

This inquiry center is solely dedicated for game content. Questions regarding packaging or corrupt disk problems should be directed to the General Contact Center.
Also, for reports about malicious actions, please contact the Malicious Act Department.

We operate sanctions on your account in accordance to the Terms of Use and Operation Policy of PES2019.
Please note that we do not send individual responses to reports of malicious behaviour. We also do not respond to inquiries related to account sanctions.

Fields with * are required items. Please fill them out appropriately.

*Please ensure that your username is entered correctly as it may be required to perform a thorough investigation.
*We will not respond to individual comments or requests.
*Any problems or issues will be notified in-game or will be posted on the official PES 2019 website.

USER name that you use in the game*

・For those using a PS4, please insert your Online ID.
・For those using an Xbox One, please insert your Gamertag.
・For those using PC(steam), please insert your Player Name for PES2019.

Email address*

Email address (retype)*

※Please make sure that there are no errors/mistakes in the email that you will provide us.

Date and time you have noticed the reported phenomenon.(GMT)*

/ / :




Type of the network*


Modem Manufacturer/Model Number

Router Manufacturer/Model Number


Please provide the details of the situation.

Privacy Policy

※If your domain setting has a restriction with receiving emails into your account, please change the setting in order for you to be able to receive emails from the following domain: