This issue was resolved during maintenance on 03/09/2026.

The missing items are now reflected in-game within the affected users' accounts.
We have also sent GP as a token of apology.

We apologise for any inconvenience caused.

Posted on 01/09/2026
We have confirmed an issue affecting some users in which items obtained under certain conditions are not being reflected correctly.

We are currently investigating the cause of this issue and working on a fix.

We apologise for any inconvenience this may have caused.