Questions often asked recently
- What data are affected by Live Updates?
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- PS5
- PS4
- Xbox Series X|S
- Xbox One
- Windows
- Steam
- iOS
- Android
A: The following data are updated during Live Updates.
It's important to note that with the exception of Live Update Ratings, data for players and managers that you already own will not be updated.
・ Player Data
Current Club
Live Update Rating
・ Manager Data
Current Club
・ Team Data
Tactics
Formation
- Lately I'm losing a lot of PvP matches due to disconnections. How can I avoid this issue?
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A: Refer to the following methods to improve your connection to the game to avoid disconnections or voided matches when playing against other users.
Keep in mind that frequently disconnecting from matches may result in restrictions being placed on your account.
・Restart your modem or device.
・Play closer to your Wi-Fi router.
・Avoid playing while you are in transit.
・Connect to the internet with fewer tethered router connections.
・Avoid using other apps in multitasking mode, especially ones that use a connection or update automatically.
- Matches sometimes run longer than the amount of extra time displayed on the screen. Is this normal?
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- PS5
- PS4
- Xbox Series X|S
- Xbox One
- Windows
- Steam
- iOS
- Android
A: In certain situations, matches may run longer than the amount of extra time displayed on the screen.
- How can I report malicious activities?
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- PS5
- PS4
- Xbox Series X|S
- Xbox One
- Windows
- Steam
- iOS
- Android
A: If you notice someone violating the Terms of Use or being disrespectful to others, you can contact us through the "Report" function.
Find the person you wish to report by going to [Extras] > [User Information] > [Match History], then you can send a report by going to that person's [User Details].
- When searching for a Match Room in Friend Match, the message "No corresponding Match Room found." is displayed even though the Match Room No. entered was correct. Why is this happening?
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- PS5
- PS4
- Xbox Series X|S
- Xbox One
- Windows
- Steam
- iOS
- Android
A: Friend Match mode is available in both "Authentic Team" and "Dream Team".
However, be aware that matches cannot be played between Authentic Teams and Dream Teams.
As such, please check under which mode the Match Room was created in, and make sure you are searching under the correct mode.
- "CODE:C_NAJM_0027" is displayed and I cannot log in. Why is this happening?
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A: This code is displayed when attempting to log in using the same User ID on different devices at the same time.
Your game data may have been transferred to another device via your KONAMI ID or Game Center/Google Play. You will need to transfer your game data again to the device you wish to use.
Please try one of the following methods, as the necessary steps may differ depending on your KONAMI ID linkage status.
[If you have already linked your game data with your KONAMI ID]
Try resetting your password by going to My KONAMI (https://my.konami.net/) and select [Log In] > [Forgot Your Password?]. After the reset, try transferring your game data using your KONAMI ID.
After your password reset, we recommend that you set up a two-stage authentication for your KONAMI ID.
[If you have not linked your game data with your KONAMI ID (If you have only linked your game data with Game Center/Google Play)]
Launch the application on the device you wish to log in with, then click the icon in the bottom right corner of the Title Screen and select "Data Transfer" to commence the data transfer process.
Please note that there is a monthly limit on data transfer attempts.
- Why can't I complete Objectives?
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- PS5
- PS4
- Xbox Series X|S
- Xbox One
- Windows
- Steam
- iOS
- Android
A: Goals and assists recorded in the following types of matches will not be counted towards your Objectives completion status.
・ Void matches
・ Conceded matches
・ Forfeit losses
・ Matches played with [Player Controls] set to [AI-controlled]
- In Challenge Event, the message "Conditions not met" is displayed even though I have already selected a team that meets the Event Conditions. Why is this happening?
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- PS5
- PS4
- Xbox Series X|S
- Xbox One
- Windows
- Steam
- iOS
- Android
A: There is a chance that your players' affiliations do not meet with the Event Conditions.
Please be aware that a player may have multiple Player Cards of different affiliations.
A player’s affiliation information is displayed on their Player Card and can be accessed by following the steps below:
■ PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One, Windows, Steam®
Go to [eFootball™ World] > [My Team] > [Players]
■ iOS, Android
Go to [eFootball™ World] > [My Team] > [Players] > [Player Details]