FAQ & Inquiry

[If the FAQ Couldn't Solve Your Issue] If you are playing on iOS/Android, send us an inquiry by tapping on the menu icon found in the bottom right part of the Title Screen (the screen shown when you boot the app), then tapping on [General Contact]. If you are playing on PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One, Windows (PC) or Steam® (PC), send us an inquiry via the [General Contact] page. Access the [General Contact] page from here.
  • Questions often asked recently
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Questions often asked recently
What are eFootball™ Points?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Please check the eFootball™ Points official website below for details.
https://www.konami.com/wepes/efootball_point/en/
How can I report malicious activities?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:If you notice someone violating the Terms of Use or being disrespectful to others, you can contact us through the "Report" function.
Find the person you wish to report by going to [Extras] > [User Information] > [Match History], then you can send a report by going to that person's [User Details].
When will Master League be available in eFootball™?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A:Offline game modes such as Master League will be available as additional downloadable content in the near future. Please stay tuned!
eFootball™ World
Can I change the Match Level when I play online matches against the AI?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:You can only change the Match Level of Tour Event matches against the AI.
How can I back up my play data?
  • iOS
  • Android
A:Your play data is automatically saved, so you don't need to access a backup process.
What's the time zone that is used in the information text?
  • iOS
  • Android
A:The time notation in the information text is given in Coordinated Universal Time (UTC).
Please check the time zone in your region when you want to convert the time format.
When are the login bonuses reset each day?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:The log in information is reset at 02:00 (UTC) each day. You can receive a new login bonus after its reset.
Can I have multiple copies of the same player in my team?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Yes, you can have multiple copies of the same player in your team. However, you cannot set multiple copies of the same player in your Game Plan at the same time.
What are Live Updates?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:The Live Update feature applies the most recent data to the game, ensuring that the information, such as players' current club, is constantly aligned with the real world. It will also update the players' Live Update Rating, which reflects their recent real world match performance and affects their Condition during a match.
Note that the Live Update is automatically applied to all matches.
What are Live Update Ratings?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Live Update Ratings reflect players' real-life performances as their in-match Conditions.
When a new Live Update is implemented, data from real-life matches is used to apply one of 5 different ratings (ranging from "A" to "E") to each player, with "A" being the highest rating and "E" being the lowest.
The better the Live Update Rating, the more likely the player will be in good Condition during matches.
The following Player Types will have fixed Live Update Ratings:

Players fixed to Live Update Rating [B]:
・ Legendary

Players fixed to Live Update Rating [C]:
・ Standard players who are ineligible for Live Updates
What data are affected by Live Updates?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:The following data are updated during Live Updates.
It's important to note that with the exception of Live Update Ratings, data for players and managers that you already own will not be updated.

・ Player Data
Current Club
Live Update Rating

・ Manager Data
Current Club

・ Team Data
Tactics
Formation
My Nominating Contract seems to have disappeared. How can I find out what happened?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A:There should be a record of what happened to your Nominating Contract in [Extras] > [Support] > [Balance Sheet], so check if you can find more information.
My player seems to have disappeared. How can I find out what happened?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A:There should be a record of all the signing and releasing of players in [Extras] > [Support] > [Balance Sheet], so check if you can find more information on your missing player.
Aside from Player Progression, how can I change the abilities of my signed players?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Player Progression is the only way for you to change the abilities of your signed players.
Is it possible for me to forfeit a match?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:● PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One, Windows, Steam®

You can forfeit in the following Authentic Team match mode.

・ Challenge Event

You can forfeit in the following Dream Team match modes.

・ Online Quick Match
・ Challenge Event
・ eFootball™ League *You cannot forfeit in Division 10 as they are all AI matches.

You can forfeit via the pause menu during a match.

● iOS, Android

You can forfeit in the following Authentic Team match mode.

・ Challenge Event

You can forfeit in the following Dream Team match modes.

・ Online Quick Match
・ Challenge Event
・ Friend Match
・ eFootball™ League *You cannot forfeit in Division 10 as they are all AI matches.

You can forfeit via the pause menu during a match.
What will happen if I forfeit a match?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:The side that forfeited the match will be registered as the loser.
The score of the forfeited side will be recorded as 0.

If the opponent of the forfeited side has scored 3 goals or less by the time of disconnection, their score will be recorded as 3.
If the opponent of the forfeited side has scored more than 3 goals by the time of disconnection, their score will be recorded as-is.
What happens if a disconnection occurs during a PvP match?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:There are 3 possible outcomes if a disconnection occurs during a PvP match:

・Disconnection win: Your opponent disconnects, awarding you the victory.
・Disconnection loss: You disconnect, awarding your opponent the victory.
・Match is voided: The match result cannot be decided, and no record of the match is kept.
Lately I'm losing a lot of PvP matches due to disconnects. How can I avoid this issue?
  • iOS
  • Android
A:Refer to the following methods to improve your connection to the game to avoid disconnections or voided matches when playing against other users.
Keep in mind that frequently disconnecting from matches may result in restrictions being placed on your account.

・Restart your modem or device.
・Play closer to your Wi-Fi router.
・Avoid playing while you are in transit.
・Connect to the internet with fewer tethered router connections.
・Avoid using other apps in multitasking mode, especially ones that use a connection or update automatically.
Can I resume an interrupted Challenge Event match?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:No, you won’t be able to resume your match.
Matches sometimes run longer than the amount of extra time displayed on the screen. Is this normal?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:In certain situations, matches may run longer than the amount of extra time displayed on the screen.
GP have been increased or lost without explanation. What can I do?
  • iOS
  • Android
A:Please check [Extras] > [Support] > [Services and Info] > [Balance Sheet].
I cannot receive eFootball™ Coins and GP sent by the Admin. What should I do?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Free Coins and GP can be received from the Inbox located in the top right of the Top Menu window.
Please check the Inbox frequently as some items may expire.
Can I purchase GP with eFootball™ Coins?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:No, you cannot.
A message saying that I already own this item is displayed, and I cannot complete my eFootball™ Coins purchase. I am also unable to make the purchase again. What should I do?
  • Android
A:First close the application, and from your smartphone settings menu, go to [Applications] > [Google Play Store] > [Clear Cache]. When you open the application again, your transaction will have completed and your eFootball™ Coins will be available for use. You will also be able to make further purchases.
While I was in the process of purchasing eFootball™ Coins, I was disconnected from the network. Did I still receive the eFootball™ Coins even though I wasn't shown a confirmation message saying "You have bought eFootball™ Coins"?
  • iOS
  • Android
A:Depending on the timing of your disconnection, you may or may not have received a message confirming your eFootball™ Coin purchase.
See whether your purchase has been completed by checking your eFootball™ Coin wallet via:
[Shop] > [eFootball™ Coins] > [Details]
There are instances where the purchase process may not have been completed successfully. If this is the case, please confirm that your purchase was completed correctly by going to [Extras] > [Support] > [Services and Info] and using the [Check completed purchases] function.
If it appears that you have a purchase that was not completed correctly, take note of the time/date, the amount paid as well as the items purchased and send this information to us in an Inquiry Form.
My payment transaction for eFootball™ Coins has been completed, but I have not received the eFootball™ Coins I purchased. What should I do?
  • iOS
A:Restarting the app, then going to [Shop] > [eFootball™ Coins] > [Details] will update your eFootball™ Coin balance.

If your purchase is still not reflected after trying the above, please go to the [Shop] and select the eFootball™ Coin item again.
*Do not proceed with the purchase. You only need to select the item.

By selecting the item, you will see the system message "This In-App purchase has already been bought. It will be restored for free." and you will receive your eFootball™ Coins.
You can then return to [Shop] > [eFootball™ Coins] > [Details] to check whether your purchase has been added to your balance.
How does Matchmaking work in online matches, and how will Courtesy Rating affect my online experience?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Please check the following in-game help for details:
Go to [Extras] > [Help] > [General Information] > [Matchmaking] for more information regarding Matchmaking.
Go to [Extras] > [Help] > [General Information] > [Courtesy Rating] for more information regarding Courtesy Rating.
When matchmaking for online matches, can I specifically choose my opponent's device type?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A:You cannot specifically choose your opponent's device type when matchmaking for online matches.
Online matches will be played with other users of the same device, in addition to cross-gen matches of the same platform, such as PlayStation®5 vs PlayStation®4 and Xbox Series X|S vs Xbox One.
Why didn’t my player's stats improve, even though he just levelled up?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Every time a player levels up, he receives Progression Points. These points can then be spent to raise a player's stats.
Why isn't my player levelling up?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Depending on your player's type, he may not be able to level up.
Just as a reminder, there are 4 types of players: Trending, Featured, Legendary and Standard. Trending players are signed at maximum level, meaning they are immediately useful on the pitch, but they cannot be developed further.
Featured, Legendary and Standard players are signed at a lower level, but can be customised to fit your team's needs. If developed well, these players can surpass even the most impressive Trending players!
One of my Players is displayed as "Player Progression at Max". Why can't I develop him any further?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Your player has reached his full potential and can no longer be developed.
If a player is displayed as "Player Progression at Max" in Player Actions, you will not be able to allocate any more Progression Points to him.
Can I retrieve Progression Points that I have mistakenly spent?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Unfortunately, spent Progression Points cannot be retrieved.
Therefore, please make sure to confirm the amount of Points you are allocating to "Player Stats" and "Team Playstyle Proficiency" before spending them.
Why are there different Overall Ratings for the same player?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:The same player could end up with different Overall Ratings depending on Player Types and development progress.
Just as a reminder, there are 4 types of players that you can sign to your Dream Team: Trending, Featured, Legendary and Standard.
Featured, Legendary and Standard players can be customised and developed to fit your team's needs, so the same player could end up with different Overall Ratings depending on how you develop him.
Trending players on the other hand are signed at maximum level, meaning they are immediately useful on the pitch. However, this also means that they cannot be further developed.
The contract duration of one of my players has been reduced, even though I have not played any matches with him. Why is this happening?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:The duration of a player's contract will continue to be reduced, regardless of whether he has played a match or not.
Players' contracts last for a period of approximately 365 days from the date of signing. Be aware that players with expired contracts can only be used in "Online Quick Match".
For players with expired contracts, you can extend their Duration of Contract for 60 days with a "Contract Renewal (60 Days)".
My player's contract has expired, and I cannot play him in matches. What should I do?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Players' contracts last for a period of approximately 365 days from the date of signing. Beware that players with expired contracts can only be used in "Online Quick Match".
For players with expired contracts, you can extend their Duration of Contract for 60 days with a "Contract Renewal (60 Days)".
Can I retrieve a Player that I have mistakenly released?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A:Unfortunately, released Players cannot be retrieved.
Please utilise the "Lock" function to prevent any mistaken releases.
Go to [eFootball™ World] > [My Team] > [Players] > Select a player then lock him via [Player Actions] > [Lock].
Can I retrieve a Manager that I have mistakenly released?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A:Unfortunately, released Managers cannot be retrieved.
Please utilise the "Lock" function to prevent any mistaken releases.
Go to [eFootball™ World] > [My Team] > [Managers] > Select a Manager then lock him via [Manager Action] > [Lock].
I have already accumulated enough Event Points in a Tour Event, but I don't seem to be receiving the rewards. Why is this happening?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Rewarded items are sent to your Inbox, so make sure you claim them.
In case you wish to know the amount of Event Points you have accumulated, check "Total Event Points" from the Main Menu of Tour Event.
I have already met all the completion conditions for a Challenge Event, but I don't seem to be receiving the rewards. Why is this happening?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Rewarded items are sent to your Inbox, so make sure you claim them.
In case you wish to know the amount of Event Points you have accumulated, check "Total Event Points" from the Main Menu of Tour Event.
What are eFootball™ Points?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Please check the eFootball™ Points official website below for details.
https://www.konami.com/wepes/efootball_point/en/
How can I report malicious activities?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:If you notice someone violating the Terms of Use or being disrespectful to others, you can contact us through the "Report" function.
Find the person you wish to report by going to [Extras] > [User Information] > [Match History], then you can send a report by going to that person's [User Details].
Why have I been relegated to a lower Division at the start of a new Phase?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Your starting Division in the new Phase is determined by your highest Division reached during the previous Phase.
Please see below for more details.

(Highest Division reached during the previous Phase → Starting Division in the new Phase)
Division 1 → Division 3
Division 2 → Division 5
Division 3 → Division 6
Division 4 → Division 7
Division 5 → Division 8
Division 6 → Division 9
Division 7 → Division 9
Division 8 → Division 9
Division 9 → Division 9
Division 10 → Division 10
How many types of rewards are there in eFootball™ League?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:・ First-Time Promotion Rewards
Earned by promoting to a Division for the first time.
When a new Phase begins, you can earn all First-Time Promotion Rewards for all Divisions below your starting Division.

・ Phase Rewards
Earned at the end of a Phase according to the highest Division reached in that Phase.

・ Ranking Rewards
Earned at the end of a Phase according to your final Ranking.
What is a eFootball™ League Phase and how does it work?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:・ Phase
Each Phase will last 28 days. A new Phase will begin immediately after the end of the previous Phase.

・ Phase Transitions
Your starting Division in the new Phase is determined by your highest Division reached during the previous Phase.
At the end of a Phase, rewards will be awarded according to the highest Division reached. Division 1 Rankings and Ratings will be reset and a new Phase begins.
Extras
What languages are supported?
  • iOS
  • Android
A:The game can be played using the following 16 languages:

日本語
English
English US
Français
Deutsch
Italiano
Español
Español Latinoamericano
Português
Português do Brasil
Русский
Türkçe
한국어
繁體中文
简体中文
Bahasa Indonesian

Commentary is available in the following 16 languages:

日本語
English
Français
Deutsch
Italiano
Español
Español (México)
Ελληνικά
Português
한국어
Português do Brasil
العربية
Español (Argentina)
Español (Chile)
普通话
粵語
How do I download the commentary data?
  • iOS
  • Android
A:Go to [Extras] > [Game Settings] > [DL Commentary Data] to select a language to download.
How do I check my User ID?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Your User ID is the 13-digit alphanumeric displayed on the bottom left of the title screen.
It can also be found by going to [Extras] > [User Information] > [User Details] > [User ID].
It is entered into the Inquiry Form automatically.
My Nominating Contract seems to have disappeared. How can I find out what happened?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A:There should be a record of what happened to your Nominating Contract in [Extras] > [Support] > [Balance Sheet], so check if you can find more information.
My player seems to have disappeared. How can I find out what happened?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A:There should be a record of all the signing and releasing of players in [Extras] > [Support] > [Balance Sheet], so check if you can find more information on your missing player.
GP have been increased or lost without explanation. What can I do?
  • iOS
  • Android
A:Please check [Extras] > [Support] > [Services and Info] > [Balance Sheet].
How can I report malicious activities?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:If you notice someone violating the Terms of Use or being disrespectful to others, you can contact us through the "Report" function.
Find the person you wish to report by going to [Extras] > [User Information] > [Match History], then you can send a report by going to that person's [User Details].
Shop
How do I get eFootball™ Coins?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:You can purchase eFootball™ Coins from the [SHOP].
eFootball™ Coins can also be earned through various other means, like completing objectives and participating in events.
I want to change the age registration as I registered incorrectly.
  • iOS
  • Android
A:Once you register your age, you cannot change it again until the start of the next month.
I have purchased eFootball™ Coins but they cannot be found. What should I do?
  • iOS
  • Android
A:You can view your purchase history in [Shop] > [eFootball™ Coins] > [Details].
It may take time for your purchase to appear in your purchase history, so please wait and check back later if you do not see it. However, it may also not appear due to the coin purchase process not completing correctly.
If this is the case, confirm that your purchase completed correctly by going to [Extras] > [Support] > [Services and Info] and using the [Check completed purchases] function.
If it appears that you have a purchase that has not completed correctly, take note of the time/date, the amount paid as well as the items purchased and send this information to us in an Inquiry Form.
What are the max. amount of eFootball™ Coins/GP a user can possess?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:You can possess up to 99,999 paid Football™ Coins. Furthermore, the sum of paid and free eFootball™ Coins you possess cannot exceed 9,999,999.
You can possess up to 999,999,999 GP.
Note that if you receive eFootball™ Coins/GP that would take your total above the limits shown above, any surplus will be lost.
eFootball™ Coins have been increased or lost without explanation. What can I do?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:You can check your eFootball™ Coin transaction history in [Shop] > [eFootball™ Coins] > [Details].
A message saying that I already own this item is displayed, and I cannot complete my eFootball™ Coins purchase. I am also unable to make the purchase again. What should I do?
  • Android
A:First close the application, and from your smartphone settings menu, go to [Applications] > [Google Play Store] > [Clear Cache]. When you open the application again, your transaction will have completed and your eFootball™ Coins will be available for use. You will also be able to make further purchases.
While I was in the process of purchasing eFootball™ Coins, I was disconnected from the network. Did I still receive the eFootball™ Coins even though I wasn't shown a confirmation message saying "You have bought eFootball™ Coins"?
  • iOS
  • Android
A:Depending on the timing of your disconnection, you may or may not have received a message confirming your eFootball™ Coin purchase.
See whether your purchase has been completed by checking your eFootball™ Coin wallet via:
[Shop] > [eFootball™ Coins] > [Details]
There are instances where the purchase process may not have been completed successfully. If this is the case, please confirm that your purchase was completed correctly by going to [Extras] > [Support] > [Services and Info] and using the [Check completed purchases] function.
If it appears that you have a purchase that was not completed correctly, take note of the time/date, the amount paid as well as the items purchased and send this information to us in an Inquiry Form.
Did the price of eFootball™ Coins change?
  • iOS
  • Android
A:The price of eFootball™ Coins may change due to fluctuations in exchange rates.
My payment transaction for eFootball™ Coins has been completed, but I have not received the eFootball™ Coins I purchased. What should I do?
  • iOS
A:Restarting the app, then going to [Shop] > [eFootball™ Coins] > [Details] will update your eFootball™ Coin balance.

If your purchase is still not reflected after trying the above, please go to the [Shop] and select the eFootball™ Coin item again.
*Do not proceed with the purchase. You only need to select the item.

By selecting the item, you will see the system message "This In-App purchase has already been bought. It will be restored for free." and you will receive your eFootball™ Coins.
You can then return to [Shop] > [eFootball™ Coins] > [Details] to check whether your purchase has been added to your balance.
What are eFootball™ Points?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Please check the eFootball™ Points official website below for details.
https://www.konami.com/wepes/efootball_point/en/
Others
What do I get if I am subscribed to the "Xbox Live Gold membership" (Xbox Series X, Xbox Series S, Xbox One, or Windows 10), and what will still be available if I do not have a subscription?
  • Xbox Series X|S
  • Xbox One
  • Windows
A:You can access all online features with or without a "Xbox Live Gold membership".
What kind of internet connections are recommended for online matches?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A:For online matches, a broadband connection that uses a fibre optic line is recommended, but please note that the connection environment and service quality may vary according to your provider, so no specific connection is guaranteed to be perfect for online matches.

We recommend that you avoid using a wireless connection over a Wi-Fi network, high-speed mobile connection or a tethered connection via a mobile device, as they are based on wireless network communications and may suffer from an unstable connection or a disconnection during a match.
Can I play online co-op matches by connecting multiple controllers to a single PlayStation®4 or PlayStation®5 system?
  • PS5
  • PS4
A:No, you cannot.
Offline matches are slow/The game will not boot. Why is this happening?
  • Windows
  • Steam
A:It may be that your PC does not meet the specification requirements to run the game.
Check the websites below for the system requirements:

■Steam
https://store.steampowered.com/app/1665460/eFootball_2023/
 
■Windows
https://www.xbox.com//games/store/efootball-2023/9nt1zbbv6wh6
Why can't I complete the Game Center (Google Play) achievements?
  • iOS
  • Android
A:Due to a change in the specifications regarding achievements in eFootball™ 2023, Game Center (Google Play) achievements are no longer available. As a result, those achievements will not be updated and you will not be able to achieve them.
Can I transfer my data to a different OS?
  • iOS
  • Android
A:Yes, you can transfer your save data and GP by performing a data transfer using a KONAMI ID. Please note that eFootball™ Coins (both paid and free) cannot be transferred.
*Non-transferrable eFootball™ Coins (both paid and free) will not be lost, and you can still use them if you migrate back to the OS you used previously.
I deleted the app or lost/damaged my device, but I didn't complete the Link Data setup with a KONAMI ID or Game Center. Then I reinstalled the app. Can I restore my account and game data?
  • iOS
A:Please select [General Contact] from the title menu, then select [Inquiry: I can't restore my account using a data transfer] > [I can't restore my account using a Data Transfer] and complete an inquiry form. Make sure to include all the required information.
Can I share my game data or transfer it to another device that uses a different OS?
  • iOS
  • Android
A:Yes, this is possible if you use a KONAMI ID. Please note that you cannot play the game simultaneously on two devices. There is also a limit to the number of data transfer you can perform in a month.
What can I do if I forgot/lost the KONAMI ID and password that I received when I registered to My KONAMI?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Please go to My KONAMI (https://my.konami.net/) and use the reminder function to obtain your KONAMI ID and password.
Can I change the KONAMI ID that I used to link my data?
  • iOS
  • Android
A:Yes - as long as you have not already agreed to the eFootball™ Point Program Terms of Use, as doing so prevents you from linking your game account to any other KONAMI ID.
What can I do if I forgot/lost the information for the Google Play account that I used for the Link Data setup?
  • Android
A:For inquiries about Google Play accounts, please contact Google for support.
What can I do if I forgot/lost the information for the Game Center account that I used for the Link Data setup?
  • iOS
A:For inquiries about Game Center accounts, please contact Apple for support.
What can I do if my game crashes?
  • iOS
  • Android
A:If the game crashes while you are playing, please try the steps below:
・Close any other applications.
・Reboot the device.
・Check the OS version and update it to the latest version.
・Use the Clear Cache function in the title menu.
If the steps above do not resolve your problem, please send your inquiry through the Inquiry Form.
How can I back up my play data?
  • iOS
  • Android
A:Your play data is automatically saved, so you don't need to access a backup process.
Can I save the data externally, such as an SD card?
  • Android
A:No, you cannot save the data outside of the device.
What's the time zone that is used in the information text?
  • iOS
  • Android
A:The time notation in the information text is given in Coordinated Universal Time (UTC).
Please check the time zone in your region when you want to convert the time format.
How can I cancel the use of this content?
  • iOS
  • Android
A:Please uninstall the game from your device if you no longer want to use this content.
What languages are supported?
  • iOS
  • Android
A:The game can be played using the following 16 languages:

日本語
English
English US
Français
Deutsch
Italiano
Español
Español Latinoamericano
Português
Português do Brasil
Русский
Türkçe
한국어
繁體中文
简体中文
Bahasa Indonesian

Commentary is available in the following 16 languages:

日本語
English
Français
Deutsch
Italiano
Español
Español (México)
Ελληνικά
Português
한국어
Português do Brasil
العربية
Español (Argentina)
Español (Chile)
普通话
粵語
How do I check my User ID?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:Your User ID is the 13-digit alphanumeric displayed on the bottom left of the title screen.
It can also be found by going to [Extras] > [User Information] > [User Details] > [User ID].
It is entered into the Inquiry Form automatically.
Lately I'm losing a lot of PvP matches due to disconnects. How can I avoid this issue?
  • iOS
  • Android
A:Refer to the following methods to improve your connection to the game to avoid disconnections or voided matches when playing against other users.
Keep in mind that frequently disconnecting from matches may result in restrictions being placed on your account.

・Restart your modem or device.
・Play closer to your Wi-Fi router.
・Avoid playing while you are in transit.
・Connect to the internet with fewer tethered router connections.
・Avoid using other apps in multitasking mode, especially ones that use a connection or update automatically.
Can I resume an interrupted Challenge Event match?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:No, you won’t be able to resume your match.
I want to change the age registration as I registered incorrectly.
  • iOS
  • Android
A:Once you register your age, you cannot change it again until the start of the next month.
Is multiplayer available in offline matches?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A:■ PlayStation®5/PlayStation®4
Up to 4 users can play at the same time.

■ Xbox Series X|S/Xbox One/Windows/Steam®
Up to 8 users can play at the same time.
How can I report malicious activities?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:If you notice someone violating the Terms of Use or being disrespectful to others, you can contact us through the "Report" function.
Find the person you wish to report by going to [Extras] > [User Information] > [Match History], then you can send a report by going to that person's [User Details].
When will Master League be available in eFootball™?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A:Offline game modes such as Master League will be available as additional downloadable content in the near future. Please stay tuned!
How do I transfer my data to a new device?
  • iOS
  • Android
A:● iOS
There are 2 options available, but if you want to transfer data to a different OS, you must use a KONAMI ID.

1) Using Game Center
On your old device, go to [Extras] > [Support] > [Link Data] > [Link using Game Center].
On your new device, go to [Title Screen] > [Data Transfer] > [Transfer data linked to Game Center account.]
The data transfer will be complete when you log in to Game Center.
2) Using a KONAMI ID
On your old device, go to [Extras] > [Support] > [Link Data] > [Link using KONAMI ID].
On your new device, go to [Title Screen] > [Data Transfer] > [Transfer data linked to KONAMI ID account.]
The data transfer will be complete when you log in to My KONAMI.
*Please make sure you keep the confirmation email you received when you registered your KONAMI ID.

● Android
There are 2 options available, but if you want to transfer data to a different OS, you must use a KONAMI ID.

1) Using Google Play
On your old device, go to [Extras] > [Support] > [Link Data] > [Link using Google Play].
On your new device, go to [Title Screen] > [Data Transfer] > [Transfer data linked to Google Play account.]
The data transfer will be complete when you log in to Google Play.
2) Using a KONAMI ID
On your old device, go to [Extras] > [Support] > [Link Data] > [Link using KONAMI ID].
On your new device, go to [Title Screen] > [Data Transfer] > [Transfer data linked to KONAMI ID account.]
The data transfer will be complete when you log in to My KONAMI.
*Please make sure you keep the confirmation email you received when you registered your KONAMI ID.
If I deleted the app by mistake, can I still play with my game data if I reinstall it?
  • iOS
  • Android
A:● iOS
Yes, but only if you linked your data to a Game Center account or KONAMI ID. Please go to Data Transfer on the Title Screen and select how you wish to transfer your data.

● Android
Yes, but only if you linked your data to a Google Play account or KONAMI ID. Please go to Data Transfer on the Title Screen and select how you wish to transfer your data.
Is the "Ranked Match (Sim)" mode in eFootball PES 2021 available in eFootball™ 2023?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:No, it is not available.
Is the "myClub Friendly Match" mode in eFootball PES 2021 available in eFootball™ 2023?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A:● iOS/Android
It is available as "Friend Match".

● PlayStation®5/PlayStation®4/Xbox Series X|S/Xbox One/Windows/Steam®
The mode will be available soon. Please stay tuned for more details.
Why isn't commentary available during matches?
  • iOS
  • Android
A:Please check your [Graphics] setting by accessing the menu icon from the Title Screen.
Commentary will not be available in-match if "Lowest (Prioritize Playability)" is selected.
Does the game support mobile gaming controllers?
  • iOS
  • Android
A:Mobile gaming controller-compatibility will be implemented in a future update.
Campaign/Bonus
What do I get if I am subscribed to the "Xbox Live Gold membership" (Xbox Series X, Xbox Series S, Xbox One, or Windows 10), and what will still be available if I do not have a subscription?
  • Xbox Series X|S
  • Xbox One
  • Windows
A:You can access all online features with or without a "Xbox Live Gold membership".