Notice Regarding End of Service

Thank you for playing EDENS ZERO Pocket Galaxy.

The game's service has ended as of Feb 29,2024, 1:59 PM(JST / UTC+09:00).
Thank you very much for your longtime support.

Notice: Refunds for Unused Premium EG

The following is for residents of Japan.

It is with regret that we inform you we have discontinued our service of this application as of Feb 29,2024, 1:59 PM(JST / UTC+09:00).
Unused Premium EG will be refunded to customers in accordance with Article 20.1 of the Law Concerning Fund Settlements, from Mar 1,2024, 2:00 PM(JST / UTC+09:00).

• Trade name of issuer:

  Konami Digital Entertainment Co., Ltd

• Prepaid Payment Means that are subject for refund

  Unused balance of Premium EG as of Feb 29,2024, 1:59 PM (JST / UTC+09:00)

• How to apply for a refund

  Please follow the procedure below to request a refund.

  • After launching the application, tap the "Request a Refund" button in the "Notice Regarding End of Service" displayed on the screen.
  • Fill in your e-mail address using the form on the "About our Refund Policy" page.
  • Tap the "Send" button after confirming the contents of the inquiry.
  • We will send an e-mail to your e-mail address with the URL for the refund procedure.
  • Access the URL provided in the e-mail you receive and enter the required information (reference number, e-mail address, telephone number, product title, bank name, branch name, branch code, account name (Kanji/Kana), account type, and account number).

  *Reference number: We will send the reference number with the e-mail that includes the URL stated above.
  *Product Title: Please select the product title from the list of titles that are currently accepting refund applications.
  

• Refund period

  Mar 1,2024, 2:00 PM(JST / UTC+09:00) - May 31,2024, 1:59 PM(JST / UTC+09:00)
  *Failure to request a refund within the time period will result in exclusion from this refund procedure.

• Regarding the refund procedure

  After completing the required procedures, Konami Digital Entertainment Co., Ltd will transfer the amount equivalent to the remaining Premium in Japanese Yen to the bank account in Japan designated by the customer*.
  (Transaction fees will be paid by Konami Digital Entertainment Co., Ltd.)

• Contact information of the sales office or office that will respond to inquiries regarding refunds

  1-11-1, Ginza, Chuo-ku, Tokyo, Japan
  Konami Digital Entertainment Co., Ltd

• Contact

  Konami Customer Service Center
  Navi Dial +81-570-086-573
  For those who cannot use Navi Dial: +81-3-6636-0580
  Weekdays: 01:00-09:00 UTC (Closed: Saturdays, Sundays, national holidays, New Year holidays)