FAQ & Inquiry

[If the FAQ Couldn't Solve Your Issue] If you are playing on iOS/Android, send us an inquiry by tapping on the menu icon found in the bottom right part of the Title Screen (the screen shown when you boot the app), and then tapping on [General Contact]. If you are playing on PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One, Windows (PC), or Steam® (PC), send us an inquiry via the [General Contact] page. Access the [General Contact] page from here.
  • Questions often asked recently
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Questions often asked recently
What are eFootball™ Points?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Please check the eFootball™ Point official website below for details.
https://www.konami.com/wepes/efootball_point/
How can I report malicious activities?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: If you notice someone violating the Terms of Use or being disrespectful to others, you can contact us through the "Report" function.
Find the person you wish to report by going to [Extras] > [User Information] > [Match History], then you can report by going to that person's [User Details].
When will Master League be available in eFootball™?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A: Offline game modes such as Master League will be available as additional downloadable content in the near future. Please stay tuned!
Why can't I complete Campaign Objectives?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Please note that for Campaign Objectives with match-related conditions (number of goals scored, points gained etc.), your achievement status may not be counted if the matches played were concluded abnormally (e.g. forfeited matches or disconnected matches).
Furthermore, Objectives with match-related conditions cannot be achieved in matches played with "Player Controls" set to "AI-controlled".
eFootball™ World
If I drop out of a match, can I still rejoin that match later?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Matches cannot be rejoined on console.
For iOS and Android, you can only rejoin VS AI Matches. However, you will not be able to rejoin if the Event has ended.
Can I change the Match Level when I play online matches against the AI?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Yes, but only in certain Events.
How can I back up my play data?
  • iOS
  • Android
A: Your play data is automatically saved, so you don't need to access a backup process.
What's the time zone that is used in the information text?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: The time notation in the information text is Coordinated Universal Time (UTC).
Please check the time zone in your region if you want to convert the time format.
When are the login bonuses reset each day?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: The log in information is reset at 02:00 (UTC) each day. You can receive a new login bonus after it is reset.
Can I have multiple copies of the same player on my team?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Yes, you can have multiple copies of the same player on your team. However, you cannot set multiple copies of the same player in your Game Plan at the same time.
What are Live Updates?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: The Live Update feature applies the most recent data to the game, ensuring that the information, such as players' current club, is constantly aligned with the real world. It will also update the players' Live Update Rating, which reflects their recent real world match performance and affects their Condition during a match.
Note that the Live Update is automatically applied to all matches.
What are Live Update Ratings?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Live Update Ratings reflect players' real-life performances as their in-match Conditions.
When a new Live Update is implemented, data from real-life matches is used to apply one of 5 different ratings (ranging from "A" to "E") to each player, with "A" being the highest rating and "E" being the lowest.
The better the Live Update Rating, the more likely the player will be in good Condition during matches.
The following Player Types will have fixed Live Update Ratings:

Players fixed to Live Update Rating [B]:
・ Legendary
・ Epic

Players fixed to Live Update Rating [C]:
・ Standard players who are ineligible for Live Updates
What data is affected by Live Updates?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: The following data are updated during Live Updates.
It's important to note that with the exception of Live Update Ratings, data for players and managers that you already own will not be updated.

・ Player Data
Current Club
Live Update Rating

・ Manager Data
Current Club

・ Team Data
Tactics
Formation
My Nominating Contract seems to have disappeared. How can I find out what happened?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A: Nominating Contracts have a validity of 60 days, counting from the time they were directly sent to you or added to your Inbox.
You can find more information regarding your Nominating Contracts by going to:
[Extras] > [Support] > [Balance Sheet]
My owned Players have disappeared.
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A: Please check [Extras] > [Support] > [Balance Sheet].
Aside from Player Progression, how can I change the abilities of my signed players?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Player Progression is the only way for you to change the abilities of your signed players.
Is it possible for me to forfeit a match?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: ● PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One, Windows, Steam®

You can forfeit in the following Authentic Team match modes.

・ VS User Challenge Event
・ Friend Match

You can forfeit in the following Dream Team match modes.

・ Online Quick Match
・ Challenge Event
・ eFootball™ League *You cannot forfeit in Division 10, as they are all AI matches.

You can forfeit via the pause menu during a match.

● iOS, Android

You can forfeit in the following Authentic Team match modes.

・ VS User Challenge Event
・ Friend Match

You can forfeit in the following Dream Team match modes.

・ Online Quick Match
・ VS User Challenge Event
・ Friend Match
・ eFootball™ League *You cannot forfeit in Division 10, as they are all AI matches.

You can forfeit via the pause menu during a match.
What will happen if I forfeit a match?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: The side that forfeited the match will be registered as the loser.
The score of the forfeited side will be recorded as 0.

If the opponent of the forfeited side has scored 3 goals or less by the time of disconnection, their score will be recorded as 3.
If the opponent of the forfeited side has scored more than 3 goals by the time of disconnection, their score will be recorded as-is.
What happens if a disconnection occurs during a PvP match?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: There are 3 possible outcomes if a disconnection occurs during a PvP match:

・Disconnection win: Your opponent disconnects, awarding you the victory.
・Disconnection loss: You disconnect, awarding your opponent the victory.
・Match is voided: The match result cannot be decided.
Lately, I'm losing a lot of PvP matches due to disconnects. How can I avoid this issue?
  • iOS
  • Android
A: Refer to the following methods to improve your connection to the game to avoid disconnections or voided matches when playing against other users.
Keep in mind that frequently disconnecting from matches may result in restrictions being placed on your account.

・Restart your modem or device.
・Play closer to your Wi-Fi router.
・Avoid playing while you are in transit.
・Connect to the internet with fewer tethered router connections.
・Avoid using other apps in multitasking mode, especially ones that use a connection or update automatically.
Can I resume an interrupted Challenge Event match?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: ● PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One, Windows, Steam®

No, you won’t be able to resume your match.

● iOS, Android

You can only resume VS AI Challenge Event Matches.
Can I resume an interrupted Tour Event match?
  • iOS
  • Android
A: Yes, you can resume an interrupted Tour Event match. However, you must do so before the next scheduled maintenance.
Once maintenance commences, you will no longer be able to resume your match.
Matches sometimes run longer than the amount of overtime displayed on the screen. Is this normal?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: In certain situations, matches may run longer than the amount of overtime displayed on the screen.
GP have been increased or lost without explanation. What can I do?
  • iOS
  • Android
A: Please check [Extras] > [Support] > [Services and Info] > [Balance Sheet].
I cannot receive eFootball™ Coins and GP sent by the Admin. What should I do?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Free Coins and GP can be received from the Inbox located on the top right of the Top Menu window.
Please check the Inbox frequently, as some items may expire.
Can I purchase GP with eFootball™ Coins?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: No, you cannot.
A message saying that I already own this item is displayed, and I cannot complete my eFootball™ Coins purchase. I am also unable to make the purchase again. What should I do?
  • Android
A: First close the application, and from your smartphone settings menu, go to [Applications] > [Google Play Store] > [Clear Cache]. When you open the application again, your transaction will have completed and your eFootball™ Coins will be available for use. You will also be able to make further purchases.
While I was in the process of purchasing eFootball™ Coins, I was disconnected from the network. Did I still receive the eFootball™ Coins even though I wasn't shown a confirmation message saying "You have bought eFootball™ Coins"?
  • iOS
  • Android
A: Depending on the timing of your disconnection, you may or may not have received a message confirming your eFootball™ Coin purchase.
See whether your purchase has been completed by checking your eFootball™ Coin wallet via:
[Shop] > [eFootball™ Coins] > [Details]
There are instances where the purchase process may not have been completed successfully. If this is the case, please confirm that your purchase was completed correctly by going to [Extras] > [Support] > [Services and Info] and using the [Check completed purchases] function.
If it appears that you have a purchase that was not completed correctly, take note of the time/date, the amount paid as well as the items purchased and send this information to us in an Inquiry Form.
My payment transaction for eFootball™ Coins has been completed, but I have not received the eFootball™ Coins I purchased. What should I do?
  • iOS
A: Restarting the app, then going to [Shop] > [eFootball™ Coins] > [Details] will update your eFootball™ Coin balance.

If your purchase is still not reflected after trying the above, please go to the [Shop] and select the eFootball™ Coin item again.
*Do not proceed with the purchase. You only need to select the item.

By selecting the item, you will see the system message "This In-App purchase has already been bought. It will be restored for free." and you will receive your eFootball™ Coins.
You can then return to [Shop] > [eFootball™ Coins] > [Details] to check whether your purchase has been added to your balance.
How does Matchmaking work in online matches, and how will Courtesy Rating affect my online experience?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Please check the following in-game help for details:
Go to [Extras] > [Help] > [General Information] > [Matchmaking] for more information regarding Matchmaking.
Go to [Extras] > [Help] > [General Information] > [Courtesy Rating] for more information regarding Courtesy Rating.
When matchmaking for online matches, can I specifically choose my opponent's device type?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A: You cannot specifically choose your opponent's device type when matchmaking for online matches.
Online matches will be played with other users of the same device, in addition to cross-gen matches of the same platform, such as PlayStation®5 vs PlayStation®4 and Xbox Series X|S vs Xbox One.
Why didn’t my player's stats improve, even though he just leveled up?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Every time a player levels up, he receives Progression Points. These points can then be spent to raise a player's stats.
Why can't I level up nor develop my player?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Depending on your player's type, he may not be able to be developed nor level up.
Just as a reminder, there are 6 types of players: Trending, Featured, Legendary, Epic, Highlight, and Standard. Trending players are signed at maximum level, meaning they are immediately useful on the field, but they cannot be developed further.
Featured, Legendary, and Standard players are signed at a lower level, but can be customized to fit your team's needs.
Furthermore, players that have reached their development ceiling will have their "Player Progression" option grayed out in the Player Actions screen. In this case, you will not be able to allocate any more Progression Points to them.
One of my players has his "Player Progression" option grayed out. Why can't I develop him any further?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Your player has reached his full potential and can no longer be developed.
If the "Player Progression" option is grayed out in Player Actions, you will not be able to allocate any more Progression Points to him.
Can I retrieve Progression Points that I have mistakenly spent?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Unfortunately, spent Progression Points cannot be retrieved.
Therefore, please make sure to confirm the amount of Points you are allocating to "Player Stats" and "Team Playstyle Proficiency" before spending them.
Why are there different Overall Ratings for the same player?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: The same player could end up with different Overall Ratings depending on Player Types and development progress.
Just as a reminder, there are 6 types of players that you can sign to your Dream Team: Trending, Featured, Legendary, Epic, Highlight, and Standard.
Featured, Legendary, Epic, Highlight, and Standard players can be customized and developed to fit your team's needs, so the same player could end up with different Overall Ratings, depending on how you develop him.
Trending players on the other hand are signed at maximum level, meaning they are immediately useful on the field. However, this also means that they cannot be further developed.
The contract period of my player is reducing, even though I have not played any matches with him. Why is this happening?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: The duration of a player's contract will continue to reduce, regardless of whether he has played a match or not.
Players' contracts last for a period of approximately 365 days from the date of signing. Note that players with expired contracts can only be used in "Friend Match" or "Online Quick Match".
For players with expired contracts, you can extend their Contract Period for 60 days with a "Contract Renewal (60 Days)".
My player's contract has expired, and I cannot play him in matches. What should I do?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Players' contracts last for a period of approximately 365 days from the date of signing. Note that players with expired contracts can only be used in "Friend Match" or "Online Quick Match".
For players with expired contracts, you can extend their Contract Period for 60 days with a "Contract Renewal (60 Days)".
Can I retrieve a Player that I have mistakenly released?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Unfortunately, released Players cannot be retrieved.
Please utilize the "Lock" function to prevent any mistaken releases.

● PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One, Windows, Steam®
Go to [eFootball™ World] > [My Team] > [Players] > Select a player, then lock him via [Player Actions] > [Lock].

● iOS, Android
Go to [eFootball™ World] > [My Team] > [Players] > Select a Player then lock him via [Lock].
Can I retrieve a Manager that I have mistakenly released?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Unfortunately, released Managers cannot be retrieved.
Please utilize the "Lock" function to prevent any mistaken releases.

● PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One, Windows, Steam®
Go to [eFootball™ World] > [My Team] > [Managers] > Select a Manager, then lock him via [Manager Action] > [Lock].

● iOS, Android
Go to [eFootball™ World] > [My Team] > [Managers] > Select a Manager then lock him via [Lock].
I have already accumulated enough Event Points in a Tour Event, but I don't seem to be receiving the rewards. Why is this happening?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Rewards are given out according to your total sum of Event Points accumulated.
Reward items are sent to your Inbox, so make sure you claim them.
Check the Tour Event's Main Menu if you want to know the amount of Event Points you have accumulated in that Event.
I have already met all the completion conditions for a Challenge Event, but I don't seem to be receiving the rewards. Why is this happening?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Rewarded items are sent to your Inbox, so make sure you claim them.
Check your completion status on the Main Menu of the Challenge Event.
What are eFootball™ Points?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Please check the eFootball™ Point official website below for details.
https://www.konami.com/wepes/efootball_point/
How can I report malicious activities?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: If you notice someone violating the Terms of Use or being disrespectful to others, you can contact us through the "Report" function.
Find the person you wish to report by going to [Extras] > [User Information] > [Match History], then you can report by going to that person's [User Details].
Why have I been relegated to a lower Division at the start of a new Phase?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Your starting Division in the new Phase is determined by your highest Division reached during the previous Phase.
Please see below for more information.

(Highest Division reached during the previous Phase → Starting Division in the new Phase)
Division 1 → Division 3
Division 2 → Division 5
Division 3 → Division 6
Division 4 → Division 7
Division 5 → Division 8
Division 6 → Division 9
Division 7 → Division 9
Division 8 → Division 9
Division 9 → Division 9
Division 10 → Division 10
How many types of rewards are there in eFootball™ League?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: ・ First-Time Promotion Rewards
Earned by promoting to a Division for the first time.
When a new Phase begins, you can earn all First-Time Promotion Rewards for all Divisions below your starting Division.

・ Phase Rewards
Earned at the end of a Phase according to the highest Division reached in that Phase.

・ Ranking Rewards
Earned at the end of a Phase according to your final Ranking.
What is a eFootball™ League Phase and how does it work?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: ・ Phase
Each Phase will last 28 days. A new Phase will begin immediately after the end of the previous Phase.

・ Phase Transitions
Your starting Division in the new Phase is determined by your highest Division reached during the previous Phase.
At the end of a Phase, rewards will be awarded according to the highest Division reached. Division 1 Rankings and Ratings will be reset and a new Phase begins.
Why can't I complete Campaign Objectives?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Please note that for Campaign Objectives with match-related conditions (number of goals scored, points gained etc.), your achievement status may not be counted if the matches played were concluded abnormally (e.g. forfeited matches or disconnected matches).
Furthermore, Objectives with match-related conditions cannot be achieved in matches played with "Player Controls" set to "AI-controlled".
When searching for a Match Room in Friend Match, the message "No corresponding Match Room found." is displayed even though the Match Room No. entered was correct. Why is this happening?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Friend Match mode is available in both "Authentic Team" and "Dream Team".
However, be aware that matches cannot be played between Authentic Teams and Dream Teams.
As such, please check under which mode the Match Room was created in, and make sure you are searching under the correct mode.
Extras
How do I backup my Save Data?
  • Windows
  • Steam
A: Save data for offline modes is saved to your PC, so follow the steps below to back it up. Bear in mind that you are entirely responsible for operating your PC.

1. Confirm the location of the save folder created in the directory where "eFootball™ 2023" is installed. The following directory address is the default location for the folder, but it may differ depending on your system setup:
■ Steam
C:\Users\*****(\OneDrive)\Documents\KONAMI\eFootball\ST\SaveData\*****\
■ Windows
C:\Users\*****(\OneDrive)\Documents\KONAMI\eFootball\MS\SaveData\*****\
*The folder [*****] is specific to your system.
*"(\OneDrive)" means that the "OneDrive" folder may be included in the path, depending on your system.

2. Make a backup copy of the data in the save folder and store it in a separate location.

3. When you load any backed up save data, make sure you overwrite the save folder with your backup copy. If your PC is new and/or you have never launched the "eFootball™ 2023" application before, first install "eFootball™ 2023" and start the game. Next, proceed to the Top Menu (the mode selection screen) and quit "eFootball™ 2023". This will create the save folder, which you can then overwrite with your backed up data.

*After you format the game, please update "eFootball™ 2023" with the latest patch and Data Pack, otherwise you may be not able to use your save data.
*We are unable to restore data that has been lost due to accidental deletion or overwriting of the save folder.
What languages are supported?
  • iOS
  • Android
A: The game can be played using the following 19 languages:

日本語
English
English US
Français
Deutsch
Italiano
Español
Español Latinoamericano
Nederlands
Svenska
Ελληνικά
Português
Português do Brasil
Русский
Türkçe
한국어
繁體中文
简体中文
Bahasa Indonesia

Commentary is available in the following 16 languages:

日本語
English
Français
Deutsch
Italiano
Español
Español (México)
Ελληνικά
Português
한국어
Português do Brasil
العربية
Español (Argentina)
Español (Chile)
普通话
粵語
How do I download the commentary data?
  • iOS
  • Android
A: Go to [Extras] > [Game Settings] > [DL Commentary Data] to select a language to download.
How do I check my User ID?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Your User ID is the 13-digit alphanumeric displayed on the bottom left of the title screen.
It can also be found by going to [Extras] > [User Information] > [User Details] > [User ID].
It is entered into the inquiry form automatically.
My Nominating Contract seems to have disappeared. How can I find out what happened?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A: Nominating Contracts have a validity of 60 days, counting from the time they were directly sent to you or added to your Inbox.
You can find more information regarding your Nominating Contracts by going to:
[Extras] > [Support] > [Balance Sheet]
My owned Players have disappeared.
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A: Please check [Extras] > [Support] > [Balance Sheet].
GP have been increased or lost without explanation. What can I do?
  • iOS
  • Android
A: Please check [Extras] > [Support] > [Services and Info] > [Balance Sheet].
How can I report malicious activities?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: If you notice someone violating the Terms of Use or being disrespectful to others, you can contact us through the "Report" function.
Find the person you wish to report by going to [Extras] > [User Information] > [Match History], then you can report by going to that person's [User Details].
Shop
How do I get eFootball™ Coins?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: You can purchase eFootball™ Coins from the [Shop].
eFootball™ Coins can also be earned through various other means, like completing objectives and participating in events.
I want to change the age registration because I registered incorrectly.
  • iOS
  • Android
A: Once you register your age, you cannot change it again until the start of the next month.
I have purchased eFootball™ Coins, but I cannot find them. What should I do?
  • iOS
  • Android
A: You can view your purchase history in [Shop] > [eFootball™ Coins] > [Details].
It may take time for your purchase to appear in your purchase history, so please wait and check back later if you do not see it. However, it may also not appear due to the coin purchase process not completing correctly.
If this is the case, confirm that your purchase completed correctly by going to [Extras] > [Support] > [Services and Info] and using the [Check completed purchases] function.
If it appears that you have a purchase that has not completed correctly, take note of the time/date, the amount paid, as well as the items purchased, and send this information to us in an Inquiry Form.
What is the maximum amount of eFootball™ Coins/GP a user can possess?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: You can possess up to 99,999 paid eFootball™ Coins. Furthermore, the sum of paid and free eFootball™ Coins you possess cannot exceed 9,999,999.
You can possess up to 999,999,999 GP.
Note that if you receive eFootball™ Coins/GP that would take your total above the limits shown above, any surplus will be lost.
eFootball™ Coins have been increased or lost without explanation. What can I do?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: You can check your eFootball™ Coin transaction history in [Shop] > [eFootball™ Coins] > [Details].
A message saying that I already own this item is displayed, and I cannot complete my eFootball™ Coins purchase. I am also unable to make the purchase again. What should I do?
  • Android
A: First close the application, and from your smartphone settings menu, go to [Applications] > [Google Play Store] > [Clear Cache]. When you open the application again, your transaction will have completed and your eFootball™ Coins will be available for use. You will also be able to make further purchases.
While I was in the process of purchasing eFootball™ Coins, I was disconnected from the network. Did I still receive the eFootball™ Coins even though I wasn't shown a confirmation message saying "You have bought eFootball™ Coins"?
  • iOS
  • Android
A: Depending on the timing of your disconnection, you may or may not have received a message confirming your eFootball™ Coin purchase.
See whether your purchase has been completed by checking your eFootball™ Coin wallet via:
[Shop] > [eFootball™ Coins] > [Details]
There are instances where the purchase process may not have been completed successfully. If this is the case, please confirm that your purchase was completed correctly by going to [Extras] > [Support] > [Services and Info] and using the [Check completed purchases] function.
If it appears that you have a purchase that was not completed correctly, take note of the time/date, the amount paid as well as the items purchased and send this information to us in an Inquiry Form.
Did the price of eFootball™ Coins change?
  • iOS
  • Android
A: The price of eFootball™ Coins may change due to fluctuations in exchange rates.
My payment transaction for eFootball™ Coins has been completed, but I have not received the eFootball™ Coins I purchased. What should I do?
  • iOS
A: Restarting the app, then going to [Shop] > [eFootball™ Coins] > [Details] will update your eFootball™ Coin balance.

If your purchase is still not reflected after trying the above, please go to the [Shop] and select the eFootball™ Coin item again.
*Do not proceed with the purchase. You only need to select the item.

By selecting the item, you will see the system message "This In-App purchase has already been bought. It will be restored for free." and you will receive your eFootball™ Coins.
You can then return to [Shop] > [eFootball™ Coins] > [Details] to check whether your purchase has been added to your balance.
What are eFootball™ Points?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Please check the eFootball™ Point official website below for details.
https://www.konami.com/wepes/efootball_point/
Why can't I complete Campaign Objectives?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Please note that for Campaign Objectives with match-related conditions (number of goals scored, points gained etc.), your achievement status may not be counted if the matches played were concluded abnormally (e.g. forfeited matches or disconnected matches).
Furthermore, Objectives with match-related conditions cannot be achieved in matches played with "Player Controls" set to "AI-controlled".
Others
What do I get if I am subscribed to the "Xbox Live Gold membership" (Xbox Series X, Xbox Series S, Xbox One, Windows), and what will still be available if I do not have a subscription?
  • Xbox Series X|S
  • Xbox One
  • Windows
A: You can access all online features with or without an "Xbox Live Gold membership".
What kind of internet connections are recommended for online matches?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A: For online matches, a broadband connection over a fiber optic line is recommended, but please note that the connection environment and service quality may vary according to your provider, so no specific connection is guaranteed to be perfect for online matches.

We recommend that you avoid using a wireless connection over a Wi-Fi network, a high-speed mobile connection, or a tethered connection via a mobile device, as they are based on wireless network communications and may suffer from an unstable connection or a disconnection during a match.
Is it possible to select and install previous versions of the game?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A: No. The only version of the game available to install is the latest version. Once you have installed the latest update, you will not be able to revert your game to an older version.
Keep in mind that updates are designed to enhance the game experience, so we advise you to make sure you download the latest version of the game before playing.
Can I play online co-op matches by connecting multiple controllers to a single PlayStation®4 or PlayStation®5 system?
  • PS5
  • PS4
A: No, you cannot.
Offline matches are slow or the game will not boot. Why is this happening?
  • Windows
  • Steam
A: Your PC may not meet the specification requirements to run the game.
Please refer to the PC specification requirements in the Product Information section of our official website.

■Steam
https://store.steampowered.com/app/1665460/eFootball_2023/
　
■Windows
https://www.xbox.com//games/store/efootball-2023/9nt1zbbv6wh6
Why can't I complete the Game Center (Google Play) achievements?
  • iOS
  • Android
A: Due to a change in the specifications regarding achievements in eFootball™ 2023, Game Center (Google Play) achievements are no longer available. As a result, those achievements will not be updated, and you will not be able to achieve them.
Can I transfer my data to a different OS?
  • iOS
  • Android
A: Yes, you can transfer your save data and GP by performing a data transfer using a KONAMI ID. Please note that eFootball™ Coins (both paid and free) cannot be transferred.
*Non-transferrable eFootball™ Coins (both paid and free) will not be lost, and you can still use them if you migrate back to the OS you used previously.
I deleted the app or lost/damaged my device, but I didn't complete the Link Data setup with a KONAMI ID or Google Play. Then I reinstalled the app. Can I restore my account and game data?
  • Android
A: Please select [General Contact] from the title menu, then select [Inquiry Form] > [I can't restore my account using a data transfer] and complete an inquiry form. Make sure to include all the required information.
I deleted the app or lost/damaged my device, but I didn't complete the Link Data setup with a KONAMI ID or Game Center. Then I reinstalled the app. Can I restore my account and game data?
  • iOS
A: Please select [General Contact] from the title menu, then select [Inquiry Form] > [I can't restore my account using a data transfer] and complete an inquiry form. Make sure to include all the required information.
Can I share my game data or transfer it to another device that uses a different OS?
  • iOS
  • Android
A: Yes, this is possible if you use a KONAMI ID. Please note that you cannot play the game simultaneously on two devices. There is also a limit to the number of data transfers you can perform in a month.
What can I do if I forgot/lost the KONAMI ID and password that I received when I registered to My KONAMI?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Please go to https://my.konami.net/ and use the reminder function to obtain your KONAMI ID and password.
Can I change the KONAMI ID that I used to link my data?
  • iOS
  • Android
A: No, you cannot.
What can I do if I forgot/lost the information for the Google Play account that I used for the Link Data setup?
  • Android
A: For inquiries about Google Play accounts, please contact Google for support.
What can I do if I forgot/lost the information for the Game Center account that I used for the Link Data setup?
  • iOS
A: For inquiries about Game Center accounts, please contact Apple for support.
What can I do if my game crashes?
  • iOS
  • Android
A: If the game crashes while you are playing, please try the steps below:
・Close any other applications.
・Reboot the device.
・Check the OS version and update it to the latest version.
・Use the Clear Cache function in the title menu.
If the steps above do not resolve your problem, please send your inquiry through the Inquiry Form.
How can I back up my play data?
  • iOS
  • Android
A: Your play data is automatically saved, so you don't need to access a backup process.
Can I save the data externally, such as an SD card?
  • Android
A: No, you cannot save the data outside of the device.
What's the time zone that is used in the information text?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: The time notation in the information text is Coordinated Universal Time (UTC).
Please check the time zone in your region if you want to convert the time format.
How can I cancel the use of this content?
  • iOS
  • Android
A: Please uninstall the game from your device if you no longer want to use this content.
What languages are supported?
  • iOS
  • Android
A: The game can be played using the following 19 languages:

日本語
English
English US
Français
Deutsch
Italiano
Español
Español Latinoamericano
Nederlands
Svenska
Ελληνικά
Português
Português do Brasil
Русский
Türkçe
한국어
繁體中文
简体中文
Bahasa Indonesia

Commentary is available in the following 16 languages:

日本語
English
Français
Deutsch
Italiano
Español
Español (México)
Ελληνικά
Português
한국어
Português do Brasil
العربية
Español (Argentina)
Español (Chile)
普通话
粵語
How do I check my User ID?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Your User ID is the 13-digit alphanumeric displayed on the bottom left of the title screen.
It can also be found by going to [Extras] > [User Information] > [User Details] > [User ID].
It is entered into the inquiry form automatically.
Lately, I'm losing a lot of PvP matches due to disconnects. How can I avoid this issue?
  • iOS
  • Android
A: Refer to the following methods to improve your connection to the game to avoid disconnections or voided matches when playing against other users.
Keep in mind that frequently disconnecting from matches may result in restrictions being placed on your account.

・Restart your modem or device.
・Play closer to your Wi-Fi router.
・Avoid playing while you are in transit.
・Connect to the internet with fewer tethered router connections.
・Avoid using other apps in multitasking mode, especially ones that use a connection or update automatically.
Can I resume an interrupted Challenge Event match?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: ● PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One, Windows, Steam®

No, you won’t be able to resume your match.

● iOS, Android

You can only resume VS AI Challenge Event Matches.
Can I resume an interrupted Tour Event match?
  • iOS
  • Android
A: Yes, you can resume an interrupted Tour Event match. However, you must do so before the next scheduled maintenance.
Once maintenance commences, you will no longer be able to resume your match.
I want to change the age registration because I registered incorrectly.
  • iOS
  • Android
A: Once you register your age, you cannot change it again until the start of the next month.
Is multiplayer available in offline matches?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A: ■ PlayStation®5/PlayStation®4
Up to 4 users can play at the same time.

■ Xbox Series X|S/Xbox One/Windows/Steam®
Up to 8 users can play at the same time.
How can I report malicious activities?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: If you notice someone violating the Terms of Use or being disrespectful to others, you can contact us through the "Report" function.
Find the person you wish to report by going to [Extras] > [User Information] > [Match History], then you can report by going to that person's [User Details].
When will Master League be available in eFootball™?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
A: Offline game modes such as Master League will be available as additional downloadable content in the near future. Please stay tuned!
How do I transfer my data to a new device?
  • iOS
  • Android
A: ● iOS
There are 2 options available, but if you want to transfer data to a different OS, you must use a KONAMI ID.

1) Using Game Center
On your old device, go to [Extras] > [Support] > [Link Data] > [Link data using Game Center].
On your new device, go to [Title Screen] > [Data Transfer] > [Transfer from a Game Center-linked account].
The data transfer will complete when you log in to Game Center.
2) Using a KONAMI ID
On your old device, go to [Extras] > [Support] > [Link Data] > [Link data using a KONAMI ID].
On your new device, go to [Title Screen] > [Data Transfer] > [Transfer from a KONAMI ID-linked account].
The data transfer will complete when you log in to My KONAMI.
*Please make sure you keep the confirmation email you received when you registered your KONAMI ID.

● Android
There are 2 options available, but if you want to transfer data to a different OS, you must use a KONAMI ID.

1) Using Google Play
On your old device, go to [Extras] > [Support] > [Link Data] > [Link data using Google Play].
On your new device, go to [Title Screen] > [Data Transfer] > [Transfer from a Google Play-linked account].
The data transfer will complete when you log in to Google Play.
2) Using a KONAMI ID
On your old device, go to [Extras] > [Support] > [Link Data] > [Link data using KONAMI ID].
On your new device, go to [Title Screen] > [Data Transfer] > [Transfer from a KONAMI ID-linked account].
The data transfer will complete when you log in to My KONAMI.
*Please make sure you keep the confirmation email you received when you registered your KONAMI ID.
If I deleted the app by mistake, can I still play with my game data if I reinstall it?
  • iOS
  • Android
A: ● iOS
Yes, but only if you linked your data to a Game Center account or KONAMI ID. Please choose the Link Data option from Data Transfer on the Title Screen.

● Android
Yes, but only if you linked your data to a Google Play account or KONAMI ID. Please choose the Link Data option from Data Transfer on the Title Screen.
How do I turn ON/OFF Push Notifications?
  • iOS
  • Android
A: ● iOS
On your device, go to [Settings] > [Notifications] and select the app, then select [Allow Notifications].
For more detailed notification settings in the app, go to [Extras] > [Game Settings] > [Notifications].

● Android
On your device, select the app by going to [Settings] > [Sound and notifications] > [App notifications] then choose your setting.
For more detailed notification settings in the app, go to [Extras] > [Game Settings] > [Notifications].
Is the "Ranked Match (Sim)" mode in eFootball PES 2021 available in eFootball™ 2023?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: No, it is not available.
Is the "myClub Friendly Match" mode in eFootball PES 2021 available in eFootball™ 2023?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: It is available as "Friend Match".
Why isn't commentary available during matches?
  • iOS
  • Android
A: Please check your [Graphics] setting by accessing the menu icon from the Title Screen.
Commentary will not be available in-match if "Lowest (Prioritize Playability)" is selected.
Please check your settings by selecting the following options in-game:

・ [Title Screen] > [Menu Icon] > [Graphics]
・ [Extras] > [Game Settings] > [Graphics]
Does the game support mobile gaming controllers?
  • iOS
  • Android
A: Mobile gaming controller-compatibility will be implemented in a future update.
Is the game IPv6 compatible?
  • PS5
  • PS4
  • Xbox Series X|S
  • Xbox One
  • Windows
  • Steam
  • iOS
  • Android
A: Operability in IPv6 environments is not guaranteed.
We recommend accessing the game in IPv4 environments.
The game will not boot. Why is this happening?
  • Windows
  • Steam
A: Please check the operating system of your computer.
Note that operability is not guaranteed on Windows 11.
"CODE:C_NAJM_0027" is displayed and I cannot log in. Why is this happening?
  • iOS
  • Android
A: This code is displayed when attempting to log in using the same User ID on different devices at the same time.
Your game data may have been transferred to another device via your KONAMI ID or Game Center/Google Play.You will need to transfer your game data again to the device you wish to use.
Please try one of the following methods, as the necessary steps may differ depending on your KONAMI ID linkage status.

[If you have already linked your game data with your KONAMI ID]
Try resetting your password by going to My KONAMI (https://my.konami.net/) and select [Log In] > [Forgot Your Password?]. After the reset, try transferring your game data using your KONAMI ID.
After your password reset, we recommend that you set up a two-stage authentication for your KONAMI ID.

[If you have not linked your game data with your KONAMI ID (If you have only linked your game data with Game Center/Google Play)]
Launch the application on the device you want to log in with, then click the icon in the bottom right corner of the Title Screen and select "Data Transfer" to commence the data transfer process.
Please note that there is a monthly limit on data transfer attempts.
Campaign/Bonus
What do I get if I am subscribed to the "Xbox Live Gold membership" (Xbox Series X, Xbox Series S, Xbox One, Windows), and what will still be available if I do not have a subscription?
  • Xbox Series X|S
  • Xbox One
  • Windows
A: You can access all online features with or without an "Xbox Live Gold membership".