Please detail your inquiry to us.

Please note that this inquiry form is only applicable for the console version (PlayStation® 4, PlayStation® 5, Xbox One, Xbox Series X|S, Steam®, and Windows).
Unfortunately, we will not be able to respond to any inquiries sent regarding the mobile version (iOS and Android) from this site. Inquiries for the mobile version should be sent from inside the game app.

Also, note that this form should not be used to report malicious behavior. To report a specific user, you must go to that user's "User Details" menu and press the "Report" button.

We handle sanctions on your account in accordance to the Terms of Use of eFootball™ 2023.
Please note that we do not send individual responses to reports of malicious behavior. We also do not respond to inquiries related to account sanctions.

Fields with * are required items. Please fill them out appropriately.

*Please ensure that your username is entered correctly, as it may be required to perform a thorough investigation.
*We will not respond to individual comments or requests.
*Any problems or issues will be notified in-game or will be posted on the official eFootball™ website.
*Any email sent by KONAMI in response to an inquiry is intended solely for the use of the recipient to whom it is addressed. As such, we kindly ask that you refrain from sharing, forwarding, or otherwise disseminating any part of the response you receive to any other party.

Username that you use in the game*

Email address*

Email address (retype)*

*Please make sure that there are no errors/mistakes in the email that you provide us with.

Date and time of incident (UTC)*

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Type of the network*

Type de connexion*

Modem Manufacturer/Model Number

Router Manufacturer/Model Number


Please provide the details of the situation.

Region of Residence*

Region/State of Residence*

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*If your domain setting has a restriction with receiving emails into your account, please change the setting in order for you to be able to receive emails from the following domain: []