konami

Information

  • iOS
  • Android
  • iOS information

  • 2020-04-08 JST Scheduled Maintenance
    Maintenance will be conducted during the following times:

    [Time & Date]
    PM 03:00 09/04/2020 - PM 04:00 09/04/2020

    The game will be unavailable to play while maintenance is ongoing.
    Furthermore, maintenance may not start and finish at the exact times stated.

    We apologise for any inconvenience this may cause.
  • 2020-04-08 JST Regarding our operation during the COVID-19

    Thank you for playing PES CARD COLLECTION.。

    Due to the measures taken by countries and regions to prevent COVID-19 from spreading, we are rearranging our operating office and staff.
    During this period, our operating staff will be limited and our investigations and replies may require more time than usual.
    Also, depending on the content, there may be inquiries we may not be responding.

    The app includes announcements, help section, and FAQ that can help you.
    Please kindly refer to these and see if you can find a solution before sending your inquiry.

    We kindly ask for your understanding and appreciate your cooperation.
  • 2020-04-01 JST End of Emergency Maintenance[Updated PM 04:40 04/04/2020]
    [PM 04:40 01/04/2020 追記]

    We have temporarily closed the draws due to this issue, but it is now fixed and the draws are open again.

    Also, we are compensating today's second period by adding another period right after the 4th one.
    Today's schedule will be changed as the following:

    - P2 / PM 12:00 01/04/2020 - PM 12:59 01/04/2020
    - P3 / PM 04:00 01/04/2020 - PM 04:59 01/04/2020
    - P4 / PM 08:00 01/04/2020 - PM 08:59 01/04/2020
    - P5 / PM 10:00 01/04/2020 - PM 10:59 01/04/2020 [Added]
    - P6 / AM 12:00 02/04/2020 - AM 12:59 02/04/2020


    The following will be sent gradually as compensation to your Mail box.

    [Item]
    - 50 Prime Balls
    - BP Charge L x 1

    Users who acquired "STEFAN RADU (Regulars 2019-20/GRADE 86)" from draws will be compensated as the following:

    -"★4 draw" for the number of "STEFAN RADU (Regulars 2019-20/GRADE 86)" the user acquired from draws.

    *The compensation will be "★4 draw (increased chance for Guardians)" if you acquired the player from "Guardians Spotlight 11 Draw" and "Guardians Spotlight Draw", otherwise it will be "★4 draw".
    *The draws will only include ★4 player cards.
    *The rates of the draws will be based on the ★4 rates which the user acquired "STEFAN RADU (Regulars 2019-20/GRADE 86)".


    [Period]
    PM 04:00 31/03/2020 - AM 07:51 01/04/2020

    Relevant users for the maintenance will receive compensation at a later date.

    We apologise for any inconvenience this may have caused.
    ---
    Emergency maintenance ended at the following time:

    [Time & Date]
    AM 07:51 01/04/2020 - AM 11:10 01/04/2020

    The issues below were discovered in the app and has now been fixed.

    [Details]
    The following player was appearing from the current draws.

    -STEFAN RADU(Regulars 2019-20/Grade 86)

    Due to this issue we are temporarily closing the draws.
    The schedule for Period 2 of the championship today will be announced later.

    Relevant users for the maintenance will receive compensation at a later date.

    We apologise for any inconvenience this may have caused.
  • 2020-02-06 JST IMPORTANT: Changes to the Recommended Devices by the Engine Update [Updated PM 03:00 26/03/2020]

    [Updated PM 03:00 26/03/2020]
    Thank you for playing PES CARD COLLECTION.

    The list of Recommended Devices in System Requirements for iOS will be changed to the following once the update concludes in April 9th, 2020:

    *Customer support will not be assisting you with cases occurring on an incompatible device. Please consider changing your device or upgrading it's operating system if you encounter this issue.

    We apologise for any inconvenience this may cause.
    ---


    Thank you for playing PES CARD COLLECTION.

    The list of Recommended Devices in System Requirements for iOS will be changed to the following once the update concludes in April, 2020:

    ■New List
    <System Requirements>
    Supported OS version: iOS 10.0 or later
    Supported devices: iPhone and iPad
    Recommended devices: iPhone 6s or later, iPad Pro, iPad Air2 or later, iPad mini 4 or later

    *There may be a situation where the application doesn't run properly even on a compatible device depending on its competence, specification and/or capacity.
    *Customer support will not be assisting you with cases occurring on an incompatible device. Please consider changing your device or upgrading it's operating system if you encounter this issue.
    *Further details regarding this update will be announced at a later date.
    *Please be sure to finish Data Transfer Settings before you change your device.

    We apologise for any inconvenience this may cause.

About the game

Create an unbeatable team to call your own! New PES card game app arrives!

Compatibilty

  • iOS
    Requires iOS 10.0 or later.
    Recommended devices :
    - iPhone 5s or later, iPad Pro, iPad mini 2 or later
  • Android
    Requires Android OS version 5.0 or later

*Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
*Google Play and the Google Play logo are trademarks of Google Inc.

Contact us

Customer Inquiry
Please contact us from an inquiry form in-game, in order to provide a prompt response.
You may have to enter the details of your account and device in the inquiry form.
Please note that customer support is available in English only.
[Menu] > [Information] > [Support]

Compatibilty

iOS

:
Android
Requires Android OS version 5.0 or later

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