eFootball PES 2021 Mobile – A Tremendous Stride Forward for Competitive Football

[IMPORTANT] Reconfigure Your Data Link

Important Info Regarding the v5.0.0 Update

Regular Maintenance Times

Information

  • iPhone/iPad
  • Android
  • iPhone/iPad Information

  • 2020-10-19 Announcements My KONAMI Maintenance

    My KONAMI (https://my.konami.net/) will be under maintenance between the times listed below:

    Maintenance Duration:

    18:00 - 22:00 (UTC) on 19/10/2020

    During maintenance, you will be unable to perform the following actions:
    ・Link data using KONAMI ID
    ・Transfer data from a KONAMI ID-linked account
    Please note that the duration of maintenance may be extended if necessary.

    We would like to thank all our valued users for their understanding and cooperation.

  • 2020-10-19 Event European Clubs Challenge

    Event

    In this event, you'll be able to take the reins of one of the following four PES Partner Clubs: FC BARCELONA, FC BAYERN MÜNCHEN, MANCHESTER UNITED and JUVENTUS.
    Pick a club that suits your playstyle and face off against rivals from around the globe to earn GP!

    Period

    19/10/2020 05:00 - 21/10/2020 23:59 (UTC)

    Note:

    *Event bonuses and event conditions are based on the most recent player data in the game.
    *Your rating is affected by your results in all your eFootball-category matches.
    *You will not be able to use your own players and teams in this event.
    *Players will not gain experience from matches played in this event.
    *If you disconnect in the middle of the match, it might count as a loss. If it does, you will also be unable to obtain any rewards from the match. Please ensure you play the game over a stable network connection to avoid unintentional disconnections.
    *You are assigned a rating of either "A", "B", or "C" depending on how many times you have disconnected while playing against other users online. If your rating falls to category C, limitations will be imposed upon your ability to use online matchmaking.
    *Only matches that finished during the event period are counted towards the rewards you can obtain.
    *If "Play a match to completion" is one of the Conditions for Completion, the match will still count as your win even if your opponent either forfeits or disconnects.
    *The event schedule and details are subject to change without prior warning.
    *If any user is deemed to have breached the User Agreement, we will enact the appropriate measures as set out in the Agreement itself.
    *Unscheduled maintenance may be held without prior notice to deal with urgent issues.
    *New matches cannot be started from 15 minutes before maintenance is scheduled to begin.
    *If maintenance is underway when a match ends, you may sometimes be unable to receive any rewards and the result may not be counted in your match records.
    *Exact start and end times may be affected by maintenance.

  • 2020-10-16 Announcements "Pre-Open" Period and Online Service Start

    The large-scale maintenance that had been running since 12/10/2020 00:00 (UTC) has ended.
    From now until the online service starts, a "pre-open" period will be available to play.

    "Pre-Open" Period

    Period: End of large-scale maintenance till 22/10/2020 06:00 (UTC)

    Details

    During the "pre-open" period, you are able to play PES 2021 using all the latest team data.
    Any changes you make to your squad during this time will carry over to the game once online service starts.
    Use the link below to go to the official website and check which teams, players and managers will be available during the pre-open period.

    During the pre-open period, emergency maintenance may be conducted without prior notice at any time.
    Additionally, the following game features will not be available during this period:

    ・ Player additions and Condition updates from Live Updates
    ・ Special Agents (Including those for Featured Players)
    ・ Box Draws

    *These features will be available for use after the pre-open period concludes at 06:00 on 22/10/2020 (UTC).
    *You will still be able to use all other game features during this time.

    See below for a list of events that will be held during the pre-open period.

    European Clubs Challenge (VS COM)
    Availability period: End of large-scale maintenance till 23:59 on 21/10/2020 (UTC)

    European Clubs Challenge (PvP)
    Availability period: 19/10/2020 05:00 - 21/10/2020 23:59 (UTC)

    See below for a list of events and Agents that will be available when online service starts at 06:00 on 22/10/2020 (UTC).

    ・ eFootball PES 2021 - Launch Login Campaign
    ・ FC BARCELONA V MADRID CHAMARTIN B (Matchday Event)
    ・ Spanish League Tour (Tour Event)
    ・ Spanish League Challenge (VS COM)
    ・ Iconic Moment (Special Agent)
    ・ POTW: Oct 22 '20 (Special Agent)

    *All times and details are subject to change.
    *Check each event and Agent at the start of its availability period for further details.

    We count on your kind understanding.

*Unreal® Engine, Copyright 1998 – 2019, Epic Games, Inc. All rights reserved.

*Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
*Google Play and the Google Play logo are trademarks of Google Inc.
*"e-Football" and "efootball" are registered trademarks or trademarks of Konami Digital Entertainment Co., Ltd. in Japan and other countries or regions.

Customer Inquiry

Please contact us from an inquiry form in-game, in order to provide a prompt response.
You may have to enter the details of your account and device in the inquiry form.
Please note that customer support is available in English only.
[Extras] > [Support] > [Contact & FAQ] > [Inquiry Form]

Regular Maintenance Times

eFootball PES 2021 will be unavailable due to regular maintenance each week on the day and time listed below:

Day and Time

Thursdays between 00:00 - 06:00 (UTC)

Note:

・Please note that the game will be unavailable during these times. Furthermore, the maintenance period may be changed if required.

・You will be unable to play either VS User or VS COM matches from 15 minutes before maintenance begins. Event matches will also be unavailable.

・If you are playing a VS User match when maintenance begins, that match will be null and void. VS COM and VS COM (Sim) matches can be resumed after maintenance ends, but only for a period of 24 hours after being matched with a COM opponent. Please note that any time that elapses during maintenance counts towards this 24 hour time limit.

・Due to periods of heavy network traffic that are common after maintenance, we may temporarily limit access to the server to ensure a smoother gameplay experience for all users. In such cases, you may encounter the following message when attempting to log in: "Access to the server is currently limited due to heavy traffic. Try again?"
Selecting "Retry" will make another attempt at connecting to the server.

・In case the maintenance ends before 06:00 (UTC), there is a chance that there will be no Auctions available in the Auction List for some time.

We appreciate your patience and understanding in this matter.

Compatibility

iOS
Requires iOS 10.0 or later.
Recommended devices
- iPhone 5s or later, iPad Pro, iPad Air or later, iPad mini 2 or later, iPod Touch(6th generation) or later
Android
Requires Android OS version 5.0 or later

Additional Info About Iconic Moment Series Players

See below for some additional info regarding the Iconic Moment Series players.

  • ・ All Iconic Moment Series Players that you own can still be used after major version updates.
  • ・ The stats and rarity levels of Iconic Moment Series players are fixed, and are not subject to changes in updates or during maintenance.
  • ・ The Condition Rating of Iconic Moment Series players is fixed to "B", and is not subject to change during Live Updates.
  • ・ Converting a duplicate Iconic Moment Series player into a Trainer and using him to train an identical variation of the same player yields a tremendous effect. Additionally, Trainers converted from Iconic Moment Series players still produce an enhanced effect when used on different variations of the same player.
  • ・ You can only trade players from the Iconic Moment Series if you have 3 copies of the same variation.
  • ・ Photographs displayed on Iconic Moment Series player cards are subject to change.
  • ・ Iconic Moment Series players that you have signed may be rendered unusable due to league and licensing issues. If any such issues should occur during a major version update, affected Iconic Moment Series players that you own will be replaced with other players.
  • ・ The stat boost applied to Iconic Moment Series players by matching your Model Team to their team is only reflected in Squad Management (including the Player Details screen). All other areas of the game will display the pre-boost stat values.

*Multiple variations of the same Iconic Moment Series player may exist in the game. Each different variation of a player comes with a unique photo, allowing you to easily distinguish between them.

We have plans to release more Iconic Moment Series players moving forward, and we trust that you will be very excited to see what's in store.
Thank you for your continued support of eFootball PES 2020.

About Featured Players

*Featured Players obtained in eFootball PES 2021 are only usable in eFootball PES 2021.
*In-game player club data is frequently synchronised with real world football data through PES Live Updates. Despite this fact, there is a chance that PES's club data is not entirely up to date. We therefore encourage you to check the [Available Players] for each Agent before attempting to obtain a player.
*The Trade feature allows you to exchange 3 copies of the same variation of a Featured Player. Differing variations of the same Featured Player cannot be traded.
*Different variations of the same Featured Player may also have different Popularity levels.
*Featured Player rarity and stats/abilities will not be altered by any updates or during maintenance.
*The Condition Rating for Featured Players is subject to change with each Live Update.
*Featured Player images are subject to change.
*All Featured Players are subject to postponement and/or cancellation without prior warning. Be sure to check the list of Available Players for each Agent before use.
*You may be unable to use certain players after signing them due to changes to actual league circumstances or licensing issues.

[Important] Account Info Alert

According to the Terms of Use for this application, you may not sublicense, lease, lend, sell, gift, bequeath, trade, transfer or provide use or access to any user names or passwords or associated account settings (including any game-related information), except as expressly provided by Konami, and any such act or attempted act is prohibited and void. You shall not attempt to use or access the Application with any user name or password that you did not personally register with Konami.
Recently, a number of incidents involving the exchange/sharing of user IDs and other account information for the purposes of performing Data Linking or Data Transfers have come to our attention. This sort of behaviour is also prohibited according to the Terms of Use.

If you are discovered to have engaged in any behaviour in violation of the Terms of Use, your account may be subject to bans or other disciplinary sanctions.
Once banned, your account will be unable to access the game.

We kindly request that you refrain from sharing your account details with any other users. We also advise against publishing any account details on social media and other websites, and that you take caution to avoid individuals or organisations that may attempt to coerce you to provide them with your account information.

[Important] Security Alert

We regularly receive reports of malicious online behaviours targeting users of PES 2020. These include instances of phishing sites and malware that claim to offer GP and/or myClub Coins in a bid to coerce users to disclose personal information such as their KONAMI ID, Owner ID, password, phone number and email address. This information can then be used to access further personal details or hijack user accounts.

Please be aware that we have absolutely no affiliation with any of these sites or apps, and all claims of being able to receive in-game currency such as myClub Coins and/or GP are false. We strongly advise users to take great caution not to provide any personal information to these sorts of fraudulent sites and applications.

About Linking Data

Refer to the steps below to link you data. Linking data is a great way to ensure that your current gameplay data is not lost when you change devices, or if you accidentally delete the app.

How to link your data:
Go to [Extras] > [Support] > [Link Data]

You can find further details regarding linking data at the following location:
[Extras] > [Support] > [Contact] > [FAQ] > [Data Transfer]

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