video

Information

  • iPhone/iPad
  • Android
  • iPhone/iPad version information

  • 2018-12-07 Announcements Thank You Login Bonus: Day 14

    The day 14 login bonus (Special Agent: Black Ball x1) obtainable through the “Thank You Login Bonus” campaign has been postponed. See below for further details regarding when and to whom the bonus will be distributed.

    Who is Eligible?

    All users who installed the game and completed the tutorial by 04:59 on 10/12/2018 (UTC) are eligible to receive the day 14 bonus.

    When will the bonus be distributed?

    At present, the bonus is scheduled to be sent to eligible users on 15/01/2019.

    Important

    We previously announced that the day 14 login bonus would be obtainable by users who log in any time between 05:00 on 09/12/2018 and 04:59 (UTC) on 10/12/2018.
    Unfortunately, this is no longer the case. Rest assured that all login bonuses aside from the day 14 bonus will be obtainable on their scheduled dates.

    We apologise sincerely for any inconvenience caused.

    Background Info

    The “Thank You Login Bonus” has proved to be extremely popular with our users, and the resulting network traffic caused some issues for our server on day 8. In that instance, we were forced to limit the amount of people able to play the game.

    We predict that there is an extremely high probability of a similar issue occurring on day 14, and have therefore decided to postpone the login bonus on that day as a preventative measure.

  • 2018-12-07 Announcements Thank You Login Bonus(07/12/2018 Update)

    (07/12/2018 Update)
    The day 14 login bonus (Special Agent: Black Ball x1) obtainable through the "Thank You Login Bonus" campaign has been postponed.
    Check the notice for further details.

    To show our gratitude for your amazing support of PES 2018, we will be running a Thank You Login Bonus campaign during the lead up to the release of the hotly anticipated PES 2019 update.
    Be sure to log in every day to earn special bonuses to boost your team and your players in preparation for PES 2019!

    Day 1
    ・Bonus Period: 26/11/2018 5:00 - 27/11/2018 4:59 (UTC)
    ・50 myClub Coins

    Day 2
    ・Bonus Period: 27/11/2018 5:00 - 28/11/2018 4:59 (UTC)
    ・5,000 GP

    Day 3
    ・Bonus Period: 28/11/2018 5:00 - 29/11/2018 4:59 (UTC)
    ・50 myClub Coins

    Day 4
    ・Bonus Period: 29/11/2018 5:00 - 30/11/2018 4:59 (UTC)
    ・5,000 GP

    Day 5
    ・Bonus Period: 30/11/2018 5:00 - 1/12/2018 4:59 (UTC)
    ・50 myClub Coins

    Day 6
    ・Bonus Period: 1/12/2018 5:00 - 2/12/2018 4:59 (UTC)
    ・5,000 GP

    Day 7
    ・Bonus Period: 2/12/2018 5:00 - 3/12/2018 4:59 (UTC)
    ・50 myClub Coins

    Day 8
    ・Bonus Period: 3/12/2018 5:00 - 4/12/2018 4:59 (UTC)
    ・Special Agent Black Ball x1

    Day 9
    ・Bonus Period: 4/12/2018 5:00 - 5/12/2018 4:59 (UTC)
    ・50 myClub Coins

    Day 10
    ・Bonus Period: 5/12/2018 5:00 - 6/12/2018 4:59 (UTC)
    ・5,000 GP

    Day 11
    ・Bonus Period: 6/12/2018 5:00 - 7/12/2018 4:59 (UTC)
    ・50 myClub Coins

    Day 12
    ・Bonus Period: 7/12/2018 5:00 - 8/12/2018 4:59 (UTC)
    ・5,000 GP

    Day 13
    ・Bonus Period: 8/12/2018 5:00 - 9/12/2018 4:59 (UTC)
    ・50 myClub Coins

    Day 14(Postponed till 15/01/2019)
    ・Bonus Period: 9/12/2018 5:00 - 10/12/2018 4:59 (UTC)
    ・Special Agent Black Ball x1

    Note:

    *After completing the tutorial, go to your Inbox during the event to claim your bonus reward.
    *Be sure to claim items from your Inbox before they expire.
    *The event schedule and details are subject to change without prior warning.

    Thank you for your continued support for PES 2018.

  • 2018-12-07 Announcements Account Sanctions (07/12/2018)

    The following warning applies to all users who participate in VS User matches through "Online Match" and "Online Match Challenge". Please be aware that our admin team has recently sanctioned suspensions, bans and other punishments against several players who were caught intentionally interrupting matches, as this was deemed to be malicious behaviour in violation of the Terms of Use agreement.

    We ask for your continued cooperation in order to maintain a fair and pleasant experience for all users.

*Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
*Google Play and the Google Play logo are trademarks of Google Inc.

Contact us

Customer Inquiry
Please contact us from an inquiry form in-game, in order to provide a prompt response.
You may have to enter the details of your account and device in the inquiry form.
Please note that customer support is available in English only.
[EXTRAS] > [Support] > [contact] > [Inquiry Form]

Compatibility

iOS
Requires iOS 9.0 or later.
Recommended devices
- iPhone 5s or later, iPad Pro, iPad mini 2 or later, iPod Touch(6th generation or later)
Android
Requires Android OS version 5.0 or later

[Important] Account Info Alert

According to the Terms of Use for this application, you may not sublicense, lease, lend, sell, gift, bequeath, trade, transfer or provide use or access to any user names or passwords or associated account settings (including any game-related information), except as expressly provided by Konami, and any such act or attempted act is prohibited and void. You shall not attempt to use or access the Application with any user name or password that you did not personally register with Konami.
Recently, a number of incidents involving the exchange/sharing of user IDs and other account information for the purposes of performing Data Linking or Data Transfers have come to our attention. This sort of behaviour is also prohibited according to the Terms of Use.

If you are discovered to have engaged in any behaviour in violation of the Terms of Use, your account may be subject to bans or other disciplinary sanctions.
Once banned, your account will be unable to access the game.

We kindly request that you refrain from sharing your account details with any other users. We also advise against publishing any account details on social media and other websites, and that you take caution to avoid individuals or organisations that may attempt to coerce you to provide them with your account information.

[Important] Security Alert

We regularly receive reports of malicious online behaviours targeting users of PES 2018. These include instances of phishing sites and malware that claim to offer GP and/or myClub Coins in a bid to coerce users to disclose personal information such as their KONAMI ID, Owner ID, password, phone number and email address. This information can then be used to access further personal details or hijack user accounts.

Please be aware that we have absolutely no affiliation with any of these sites or apps, and all claims of being able to receive in-game currency such as myClub Coins and/or GP are false. We strongly advise users to take great caution not to provide any personal information to these sorts of fraudulent sites and applications.

About Linking Data

Refer to the steps below to link you data. Linking data is a great way to ensure that your current gameplay data is not lost when you change devices, or if you accidentally delete the app.

How to link your data:
Go to [Extras] > [Support] > [Link Data]

You can find further details regarding linking data at the following location:
[Extras] > [Support] > [Contact] > [FAQ] > [Data Transfer]

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