video

Information

  • iPhone/iPad
  • Android
  • iPhone/iPad version information

  • 2017-11-24 Announcements Issues : 08/11/2017-09/11/2017
    This is updated information of "UPDATE 02 Disappearing Players".

    We would like to announce the current status of our investigation for the issues experienced by our users between 08/11/2017 06:14 (UTC) and 09/11/2017 01:20 (UTC).
    We shall keep working on additional issues and once we have another update we will announce again.
    *We can confirm that user experience is now back to normal.

    [We have confirmed that some users experienced the following issues]
    ■ Manager Issue
    ・Unable to obtain a manager even though user's GP and Coins had been spent

    ■Contract Renewal issue
    ・Unable to complete the Contract Renewal even though user's GP and Coins had been spent

    [Issues that have occurred for some users who meet certain conditions]
    ・Unable to complete the Energy recovery (20 times, 50 times, full recovery) even though user's GP and Coins had been spent.
    ・Unable to complete the Contract Renewal for a manager even though user's GP and Coins had been spent.
    ・GPs were not refunded even though the auction had failed
    ・Unable to obtain GP in the following
    Login bonuses
    GP for players, managers and scouts release
    Match Rewards
    Event Rewards
    Achievements
    ・Eligible but unable to obtain items in the following
    Scouts
    Contract Ticket
    Energy Recovery items
    Special Trainer(ALL、GK、DF、MF、FW)
    Limit Break Trainer
    ・Unable to get the effect with items below in certain place
    Contract Ticket
    Energy Recovery items
    Special Trainer(ALL、GK、DF、MF、FW)
    Limit Break Trainer

    [Issues that finished our investigation and announced measures already]
    ■Players
    ・Some of the players that users had acquired through the use of "Special Agents", "Agents", and "Scouts" had disappeared from their accounts.
    We compensated 10,000GP as an apology to users who had this issue for any inconvenience caused and missing players returned to all effected users on 20/11/2017 at 05:00 (UTC).

    ■myClub Coins
    ・Some users experienced that purchased myClub Coins do not update correctly in the app.
    This issue is not limited to purchased myClub Coins as it also caused the same for free myClub Coins that were obtained from Achievements or Login bonuses etc were not updated properly.
    We have restored missing user myClub Coins to effected users' account in the app at 08:00 - 08:30 (UTC) on 17/11/2017.
    We are considering another compensation to users who had this issue.

    We apologise for any inconvenience caused.
  • 2017-11-24 Maintenance Temporary Maintenance
    Maintenance will be held during the times below:
    29/11/2017 5:00 to 29/11/2017 7:00 (UTC)

    Please note that the game will be unavailable during these times.
    Furthermore, the maintenance period may be extended if required.

    - You will be unable to play either VS User or VS COM matches from 15 minutes before maintenance begins. Event matches will also be unavailable.
    - If you are playing a VS User match when the maintenance begins, that match will be null and void.
    - You may be able to resume VS COM and VS COM (Sim) matches after the maintenance has ended.
    However, please note that if an error occurs in the creation of match progress data, the match cannot be resumed.

    We apologise for any inconvenience this may cause.
  • 2017-11-24 Announcements Tips for VS User matches
    Here are some tips to help improve your gameplay experience during "Online Matches" and "Online Match Challenges". We recommend you follow this advice to get the most enjoyment out of the game.

    - Play the game over a stable network connection
    - Avoid voice calls while in-match.
    - Avoid running other applications/switching to other applications while the game is running.
    - Do not disconnect intentionally

    * If you disconnect form the network during a game the game will be recorded as a loss for you.
    * Please note that if we have reason to believe that a player is intentionally interrupting matches, disciplinary measures including bans will be sanctioned against the offending user/s.

    Thank you for your continued support in making VS User matches more fun for all players.

Kick off Campaign

Eligible users who meet the conditions below can receive the Kick off Bonuses.
*Users who have completed the tutorials before 06/11/2017 (Mon) at 4:59 (UTC) are not eligible.

Eligible users
Users who installed the application and completed the tutorials at any time between 06/11/2017 (Mon) at 5:00(UTC) and 31/01/2018 (Wed) at 4:59 (UTC).

Kick off Bonuses

Bonuses available

FC BARCELONA-only Silver-or-higher guaranteed SP agent x1
BORUSSIA DORTMUND-only Silver-or-higher guaranteed SP agent x1
LIVERPOOL FC-only Silver-or-higher guaranteed SP agent x1

Users can receive the above 3 SP agents.

*The players displayed in these banners are a sample of obtainable players from the campaign.
*For more details on the list of obtainable players, please refer to the in-game campaign guide.

Bonus availability and expiration date
Until 07/02/2018 (Wed) at 4:59 (UTC)

*Note: Bonuses must be claimed and used before the expiration date or they will become invalid.

*Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
*Google Play and the Google Play logo are trademarks of Google Inc.

Contact us

Customer Inquiry
Please contact us from an inquiry form in-game, in order to provide a prompt response.
You may have to enter the details of your account and device in the inquiry form.
Please note that customer support is available in English only.
[EXTRAS] > [Support] > [contact] > [Inquiry Form]

Compatibilty

iOS
Requires iOS 9.0 or later.
Recommended devices
- iPhone 5s or later, iPad Pro, iPad mini 2 or later, iPod Touch(6th generation or later)
Android
Requires Android OS version 5.0 or later

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