Please detail your inquiry to us.

This inquiry center is solely dedicated for game content.
Questions regarding packaging or corrupt disk problems should be directed to the General Contact Center.
Also, for reports about malicious behaviour, please contact the Report Malicious Behaviour.

We operate sanctions on your account in accordance to the Terms of Use and Operation Policy of PES 2021.
Please note that we do not send individual responses to reports of malicious behaviour. We also do not respond to inquiries related to account sanctions.

Fields with * are required items. Please fill them out appropriately.

*Please ensure that your username is entered correctly as it may be required to perform a thorough investigation.
*We will not respond to individual comments or requests.
*Any problems or issues will be notified in-game or will be posted on the official PES 2021 website.
*Any email sent by KONAMI in response to an inquiry is intended solely for the use of the recipient to whom it is addressed. As such, we kindly ask that you refrain from sharing, forwarding or otherwise disseminating any part of the response you receive to any other party.

In-Game Username*

・For those using a PS4, please insert your Online ID.
・For those using an Xbox One, please insert your Gamertag.
・For those using PC (Steam), please insert your Player Name for PES 2021.

Email address*

Email address (retype)*

*Please double-check that your email address is correct.

Date and time of incident (GMT)(GMT)*

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Type of the network*


Modem Manufacturer/Model Number

Router Manufacturer/Model Number


Please provide the details of the situation.

Privacy Policy CA Addendum


*If your domain setting has a restriction with receiving emails into your account, please change the setting in order for you to be able to receive emails from the following domain: []