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eFootball PES 2021 SEASON UPDATE
Update (10/02/2020)

This is an update on the Master League crash issue affecting some users.
Our investigation has revealed that this issue is also affecting Become a Legend, however, we are still hard at work to determine the cause.

In the meantime, we released a hotfix on 10/01 that should reduce the incidence of crashes in both of these modes.

To avoid the crash issue, you will need to start a completely new game in the affected modes. Follow the guide detailed below on how to do this.
1) The first step is to delete the following two files: 'ML000000XX' and 'BL000000XX'. These files are stored in the following location:
C:\Users\UserName\Documents\KONAMI\eFootball PES 2021 SEASON UPDATE\YYYYYYY\save\
*'UserName' refers to your Windows username.
*The 'YYYYYYY' included in the directory path represents a number that differs depending on the user.
*The 'XX' included in both file names represents a number that differs depending on the user.
2) Download and install the latest game update.
3) From the top menu go to [Settings], then [Apply latest Live Update].

We strongly recommend that all users who are experiencing crashes follow the steps listed above. The same applies to any user that notices any of the following phenomena in-game:
・Player names being replaced by the word 'DUMMY' in Edit Mode.
・Multiple players named 'B. LENO' in Master League or Become a Legend.
・Player names appearing blank in the Game Plan screen for Exhibition Matches.

If you're still experiencing crashes even after performing the above steps, try the following, noting that the file locations are the same as those listed above:
Delete the 'EDIT000000XX' and 'SYSTEM00000000' files, then begin a new game in each affected mode without creating any new Edit Data and without applying the latest Live Update.

As a way of apologizing for any inconvenience caused by this issue, we will be sending out a Scout that can find Legend players in myClub mode during maintenance scheduled for 10/08.
Even if you've never played myClub before, you will be able to obtain this Scout as long as you complete the myClub mode tutorial before the beginning of the aforementioned maintenance.
Scouts sent out as compensation can be obtained from the Inbox in myClub mode.

As a reminder, with the exception of players on Loan, any Legends you sign in myClub can be transferred over to Master League. To do this, open Master League, go to [System] and select [Import a myClub Player].
If following all the steps listed above does not resolve the issue for you, please send us an Inquiry Form from the official PES 2021 website.

Once again, we apologize sincerely for any inconvenience caused.

Original Post (09/17/2020)

We have confirmed that several users are currently experiencing an issue that causes the game to crash when starting a new game in Master League.

We are still in the process of investigating this issue, and to that end, we would like to ask for your assistance.
If you are experiencing this issue, we ask that you submit an inquiry to us from [Online Support] > [FAQ & Inquiry] on the official eFootball PES 2021 website.
From there, select your game edition, scroll down to 'Is the problem solved' and answer 'No'. This will open the form. Please fill out all relevant fields, and press 'Send' when you are done.

*Please type 'PES2021ML' at the top of the Question field.

We apologize sincerely for any inconvenience caused.