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eFootball PES 2021 SEASON UPDATE
[UPDATE] Master League and Become a Legend Crash Issue
Update (01/10/2020)

This is an update on the Master League crash issue affecting some users.
Our investigation has revealed that this issue is also affecting Become a Legend, however, we are still hard at work to determine the cause.

Furthermore, we have confirmed that the issue may also cause the following phenomena to occur in-game:
・Player names being replaced by the word 'DUMMY' in Edit Mode.
・Multiple players named 'B. LENO' in Master League or Become a Legend.
・Player names appearing blank in the Game Plan screen for Exhibition Matches.

We intend to release a hotfix on 08/10 that should reduce the incidence of these issues.
If you wish to play these modes with edited data, we ask that you please wait until the hotfix has been released.

If you do not intend to use edited data in either of these modes, there is a way for you to play them without causing the game to crash.
This can be achieved by deleting your save data, then closing the game without returning to the top menu. See the guide below for details.

<How to Delete Your Save Data>
Access the top menu of the game, then go to [Settings] > [Options] > [Delete Save Data]. From there, select the files for both Master League and Become a Legend, as well as the 'Edited Data' and 'System Data' files, and delete them. Remember, DO NOT RETURN TO THE TOP MENU. Once you have deleted the files, close the game app immediately. Also note that creating new edited data or applying Live Updates will render this workaround inert, and you will have to start over from scratch.

Please note that while this method will allow you to play these modes before the hotfix is available, you will not be able to update any players or leagues once you start playing.
Thus, if you wish to play with the latest player and league data, you will need to start a new game in both modes after the hotfix has been released.

As a way of apologising for any inconvenience caused by this issue, we will be sending out a Scout that can find Legend players in myClub mode during maintenance scheduled for 08/10.
Even if you've never played myClub before, you will be able to obtain this Scout as long as you complete the myClub mode tutorial before the beginning of the aforementioned maintenance.
Scouts sent out as compensation can be obtained from the Inbox in myClub mode.

As a reminder, with the exception of players on Loan, any Legends you sign in myClub can be transferred over to Master League. To do this, open Master League, go to [System] and select [Import a myClub Player].

We apologise sincerely for any inconvenience caused.

Original Post (17/09/2020)

We have confirmed that several users are currently experiencing an issue that causes the game to crash when starting up a new game in Master League.

We are still in the process of investigating this issue, and to that end, we would like to ask for your assistance.
If you are experiencing this issue, we ask that you submit an inquiry to us from [Online Support] > [FAQ & Inquiry] on the official eFootball PES 2021 website.
From there, select your game edition, scroll down to 'Is the problem solved' and answer 'No' - this will open the form. Please fill out all relevant fields, and press 'Send' when you are done.

*Please type 'PES2021ML' at the top of the Question field.

We apologise sincerely for any inconvenience caused.