Raising Customer Satisfaction
Customer support in our digital entertainment operations
Konami Digital Entertainment Co., Ltd. has established several services through which our customers can contact us, either by phone, letter, or over the Internet.
With Mobile Games in particular, this lets customers quickly and easily get in touch with developers and administrators, enabling us to incorporate customer feedback into games and improve the quality of our services.
Additionally, we are currently enhancing our online environment to allow us to provide useful information on a customer-by-customer basis. This easy-to-use system will also serve as an information database, offering the customer readily available answers to questions.
Customer support in our healthcare services operations
Konami Sports Club Co., Ltd. has also established several means through which our customers can provide us feedback, enabling us to improve our products and services.
Konami Sports Info Dial is for customers who are looking for information on our facilities or who have a system query, while Contact Support offers answers to questions about fitness products and supplements. Both are designed to provide the customer with quick and accurate information. Questions or opinions relayed through the Customer Service Office are addressed in a prompt and sincere fashion.
We greatly value the input we receive from our customers. Examined by management at regular meetings and other gatherings, it is then swiftly applied to improve our products and services.