Please provide complete details on your inquiry.

We regret to inform you that we are an English language only support center.

Regarding account suspensions/banned accounts, we implement disciplinary action according to the terms of use mentioned in the game.

Please know that we do not respond to player reports or feedback related inquiries.

Fields with * are required items. Please fill them out appropriately.

*Please ensure that your username is entered correctly, as it may be required to perform a thorough investigation.
*We will not respond to individual comments or requests.
*Any problems or issues will be notified in-game or will be posted on the official website.

Inquiry ID (See the bottom left of the title screen for the inquiry ID.)

USER name that you use in the game*

Email address*

Email address (retype)*

※Please make sure that there are no errors/mistakes in the email provided above.

Date and time you have noticed the reported phenomenon.(GMT)*

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Type of the network*

Type of connection**

Modem Manufacturer/Model Number

Router Manufacturer/Model Number


Please provide a complete summary of your issue.

Privacy Policy CA Addendum


※If your domain setting has a restriction with receiving emails into your account, please change the setting in order for you to be able to receive emails from the following domain: