Please detail your inquiry to us.

Please note that this inquiry form is only applicable for the console version (PlayStation® 4, PlayStation® 5, Xbox One, Xbox Series X|S, Steam® and Windows).
Unfortunately, we will not be able to respond to any inquiries sent regarding the mobile version (iOS and Android) from this site. Inquiries for the mobile version should be sent from inside the game app.

Also, note that this form should not be used to report malicious behaviour. To report a specific user, you must go to that user's "User Details" menu and press the "Report" button.

We operate sanctions on accounts in accordance with the Terms of Use of eFootball™ 2023.
Please note that we do not send individual responses to reports of malicious behaviour. We also do not respond to inquiries related to account sanctions.

Fields with * are required items. Please fill them out appropriately.

*Please ensure that your username is entered correctly as it may be required to perform a thorough investigation.
*We will not respond to individual comments or requests.
*We may respond to reported problems and issues via in-game notices or the eFootball™ official website. In those instances, we will not be making any further personal responses.
*Any email sent by KONAMI in response to an inquiry is intended solely for the use of the recipient to whom it is addressed. As such, we kindly ask that you refrain from sharing, forwarding or otherwise disseminating any part of the response you receive to any other party.

In-Game Username*

Email address*

Email address (retype)*

*Please double-check that your email address is correct.

Date and time of incident (UTC)*

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Type of the network*


Modem Manufacturer/Model Number

Router Manufacturer/Model Number


Please provide the details of the situation

Region of Residence*

Region/State of Residence*

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*If your domain setting has a restriction with receiving emails into your account, please change the setting in order for you to be able to receive emails from the following domain: []