Please read through the following carefully before choosing "Accept".
If you have switched devices or deleted the app without using a KONAMI ID to set up a data transfer (data back-up), or deleted the app but cannot restore your account using a data transfer, we can look into the issue after we verify that you are the account holder.
When we verify that you are the holder of the account, we will transfer your data using your KONAMI ID.
If we cannot establish you are the holder of the account, we will not be able to address your issue.
・ You must have a KONAMI ID in order to set up a data transfer.
If you do not have a KONAMI ID, we can assist you in registering for one after we verify that you are the account holder.
For future reference, please make a note of the email address and password used to create your KONAMI ID.
Be aware that in the event you are no longer able to access the email account you used to register your KONAMI ID, we may not be able to reissue you with a new password.
Once you back up your data to a KONAMI ID, you cannot delete that data.
・ If the information You provide us is incorrect or incomplete, and as a result we are unable to verify that You are the account holder, we will not be able to address your issue.
・ We are only able to respond to issues concerning an account with the account holder.
・ We accept item purchase receipts as proof of account ownership. (This only applies to account holders with a purchase history.)
We may contact you via email if necessary and request you send images of your receipts as an email attachment.
・ It may take several weeks to investigate the issue.
・ We are unable to provide updates on the progress of an investigation.
・ We are unable to re-investigate any issues once they have been addressed.
・ We may send surveys as a part of our customer service improvement programme.
・ To make sure you receive our emails, please ensure your email account can accept correspondence from the "@faq.konami.com" domain.
・ Our answers for inquiries are intended to respond to each user at the individual level. Please refrain from using them (including reproducing and copying), in whole or in part, for other purposes.