Before contacting us, please try step ① or ② below.
① Go to [Title Screen] > [Data Transfer] > [Transfer data linked to KONAMI ID account.], then log in to My KONAMI using your KONAMI ID and carry out a data transfer.
*If you have forgotten your login password for KONAMI ID, please go to My KONAMI (https://my.konami.net/) and request a new password.
② Go to [Title Screen] > [Data Transfer], select [Transfer data linked to Game Center account.] or [Transfer data linked to Google Play account.], then sign in to Game Center or log in to Google Play and carry out a data transfer.
If you are unable to transfer data using the above steps, please read the "Important notes" written below and select "Accept" at the bottom of the screen.
・ So that we can identify your account and confirm that you are the person who created the account, please submit a receipt that was issued when you purchased an item.
・ If, based on the information submitted, we are unable to identify your account and confirm that you are the person who created the account, your data transfer request will not be accepted.
・ Please note that it may take several weeks to complete the above process used to identify your account and confirm your identity.
・ We are unable to provide updates on the progress of an investigation.
・ We are unable to re-investigate any issues once they have been addressed.
・ We may send surveys as a part of our customer service improvement programme.
・ To make sure you receive our emails, please ensure your email account can accept correspondence from the "@faq.konami.com" domain.
・ Our answers for inquiries are intended to respond to each user at the individual level. Please refrain from using them (including reproducing and copying), in whole or in part, for other purposes.