Posted on 28/10/2022

We have completed an investigation regarding the following issues which were previously communicated on 21/10/2022.
If you encounter these issues, please follow the indicated steps below.

・ eFootball™ Coins purchases may not be completed
Please wait a while before re-attempting your purchases.

If you see the message "You seem to have an on-going purchase process in another device. Please log in using that device to complete the process." when logging in to the game or when attempting to make certain purchases, please contact us by selecting the following options in-game.
[Extras] ＞ [Support] ＞ [Services and Info] ＞ [General Contact] ＞ [Inquiry: I have a question about the game]

・ eFootball™ Coins purchases may not be reflected
Please check back again after a while and see if your purchases have been reflected in your balance.

If your purchases are still not reflected in your balance, please contact us by selecting the following options in-game.
[Extras] ＞ [Support] ＞ [Services and Info] ＞ [General Contact] ＞ [Inquiry: I have a question about the game]

Posted on 21/10/2022

We are currently investigating the following issues.

・ eFootball™ Coins purchases may not be completed
*Please wait a while before re-attempting your purchases.

・ eFootball™ Coins purchases may not be reflected
*Please check back again after a while and see if your purchases have been reflected in your balance.

More information will be available in due course.