Rumble Roses XX (Games on Demand)

Rumble Roses XX on Games on Demand has been be taken down temporarily for American and Asian territories, once it's available again, we will update our site. This means that should you need to redownload the game, you will be unable to do so from the Marketplace until we release the software for purchase again.

Pro Evolution Soccer 2013 - Online Pass for PlayStation 3 Owners

Please make sure your copy of PES 2013 is from the same region as your PS3 and your PSN account.

We would like to remind all our players that an Online Pass code is required to access the online content of Pro Evolution Soccer 2013 on PlayStation 3. Each original copy of Pro Evolution Soccer 2013 includes an Online Pass code, which is printed on an insert next to your manual, which will allow you to register on the PlayStation Network for your Online Pass. However if you have bought a second hand copy of the game or if the Online Pass code has been already registered by another user, you will need to purchase a new Online Pass code from the PlayStation Store to be able to access the online content of PES 2013.

Customers who have bought a copy of Pro Evolution Soccer 2013 from a different territory from the PS3 or PSN Account will not be able to register their Online Pass code online, as the server will not recognize the Online Pass code and return an "invalid code" error message. So we kindly ask you to please make sure your copy of the game is from the same region as your PS3 or PSN account before trying to register it online for your Online Pass. If you have any further questions, please feel free to contact our Customer Support team which will gladly answer any question you might have:

US/LATAM:
Email: CustomerSupport@kde-us.com
Facebook: http://www.facebook.com/konami/app_124192170958476

Europe:
https://uk.secure.konami-europe.com/support.do

Happy New Year everyone!

Due to current volumes it may take up to 3 business days after you send your inquiries for us to respond.

We apologize for the delay and wish to thank you for your patience while we catch up!

-Your KONAMI Customer Support team

Customer Service Announcement - Holidays

Konami Customer Support will be closing for the Holidays.

We will be closed the 21st of December through the 1st of January.

We will then reopen on Wednesday the 2nd of January.

In the meantime if you have any issues, please send an email to customersupport@kde-us.com. We will be answering all inquires in the order they are received.

Please note, due to the expected volume it may take up to 72 hours after we return before we are able to respond.

Happy Holidays,

The KONAMI Customer Support Team
.

[MGS 3DS] Critical Save Bug / Customer Support Question

Known issue: Save game corruption

Dear Customer,

If you save your game in "Metal Gear Solid: Snake Eater 3D" during the battle with Ocelot while the Circle Pad Pro control mode is active, your save game may become corrupted and possibly won´t load next time you wish to resume the game.

If you foresee that you will be saving during the battle with Ocelot, please always make sure to deactivate the Circle Pad Pro control mode before saving as otherwise it might be impossible to continue the game. In case the above situation has already occurred, you can delete the corrupted save data and start the game from the beginning. However, we are currently preparing a patch that will resolve this issue and if you are willing to wait for this patch, you will be able to once again use your original save data after having applied the patch. We will make an announcement as soon as the patch is available.

We apologize for any experienced inconvenience, and thank you in advance for your continued patience and understanding.

Kind regards,

Your Customer Support Team

Customer Service Announcement - Memorial Day Closure

Konami Customer Support will be closed for the Memorial Day Holiday

We will be re-open Tuesday, May 29, 2012 for our normal business hours.

Thank you.

MGO Service drawing to a close

MGO is an online game featuring many unique systems such as “Coordinated play via the SOP System”, “Combat Training Mode”, “Championship Tournaments”, etc., based on the system and world of “METAL GEAR SOLID 4: GUNS OF THE PATRIOTS".

The service was originally intended to have a life span of 3 years. However, out of respect for our loyal fans, we have continually pushed back this deadline in order to support our online community.

Nevertheless, we have regretfully come to a point where players have experienced all that this iteration of Metal Gear Online is able to offer. Therefore, it saddens us to announce that we have decided to end online service with the upcoming fourth anniversary of online service. We would like to apologize to all of the users who are currently enjoying the Online Service for this title, and kindly ask for your understanding.

All of the staff involved would like to offer our deepest thanks for the support we've received since launch. Thank you for coming with us on this journey. Your help allowed MGO to grow and mature. We regret that this journey must end, but we sincerely hope that we will have the opportunity to serve you again in the future.

Cautionary Notice: Security for KONAMI ID, GAME ID and Password

We have recently confirmed active phishing scams that have lead users to input their ID and password on a fraudulent web site and/or download content that closely resembles the KONAMI website in order to steal their information.

If you suspect you are directed to a suspicious web site and/or download content, please use caution not to provide your KONAMI ID, GAME ID, and password and any other personal information, and contact our customer services at your earliest convenience.

Konami Accounts

With recent security and information breached incidents occurred with other online service companies, Konami would like to advise, if your personal account information (email, username, ID, and/or password) are registered with those afflicted online services, and if you still have the same or similar account information, which you have registered with Konami Digital Entertainment, Inc., please be sure to update/change your password and/or account information. We thank you for your attention to this issue.

Pro Evolution Soccer 2011 - Xbox 360 and PC Manual Updates

Question: Can I upload my own music into PES 2011 for PC or XBOX 360? The manual says I can, but I don't know how.

Answer: We apologize for any confusion with the manual, there was an error in the printed version.

The only version at this time that allows you to upload your own music into the game is PES 2011 for the Playstation®3 system.

We have released a newer version of the manual for the PC and XBOX 360 versions of the game. You may download the updated manuals from the Manuals tab above or on the Pro Evolution Soccer 2011 page below.

http://www.konami.com/games/pes2011/

We thank you for your understanding on this issue.

Customer Service Announcement - Holiday Break Closure

Konami Customer Support will be closed for the Holiday Break from 12.24.2010 through 01.03.2011.

We will be answering all inquiries in the order they were received when we return on 01.03.2011.

Konami Customer Support Portal Will be Unavailable 10.9.2010

The Konami Customer Support Portal will be unavailable on Saturday, October 9th, from 9:00 pm ET to Sunday, October 10th 3:00 am ET, we thank you for your patience in regards to this matter and apologize for the inconvenience.

Customer Support Announcement: Attention Yu-Gi-Oh! ONLINE players

In order to increase security measures, we have changed how the process for purchasing BOOSTPASS codes will work.

To increase security, you will now need to make sure that the information you have registered with Yu-Gi-Oh! ONLINE such as name and email address matches the information you have registered with PayPal. If this information does not match, you will be unable to purchase BOOSTERPASS code with your PayPal account.

Konami Customer Support Closed 7.30.2010

Our Customer Support Department will be closed due to an off-site meeting. We will be returning to the office on August 2, 2010.

All inquiries will be answered in the order they were received when our office re-opens.

Please check our Knowledgebase (Support Center) in case the answer to your inquiry might be found there.

Konami Customer Service Closing Early (July 9, 2010)

Our Customer Support Department will be closing early at 1:30pm PDT today due to off-site training. We will be returning to the office on July 12th, 2010.

All inquiries will be answered in the order they were received when our office re-opens.

Please check our Knowledgebase (Support Center) in case the answer to your inquiry might be found there.

http://www.konami.com/support

GTI Club Supermini Festa! System Maintenance Announcement (PSP Downloadable)

There will be a regular system maintenance of the online service.

Maintenance Date & Time
From: 2010.05.17 23:00(PDT)
To: 2010.05.18 02:00(PDT)

During the maintenance, you cannot use the online ranking service. We are sorry for this inconvenience. Thank you for your understanding in advance.
*The completion time might change depending on the maintenance situation.

Cautionary Notice: Phishing Scams by Fraudulent KONAMI ID Portal Sites

We have recently confirmed active phishing scams that lead users to a fraudulent web site that closely resembles the KONAMI ID PORTAL SITE homepage in order to steal KONAMI IDs, passwords, and personal info. These sites have no relation to KONAMI, so please use caution and beware of providing your KONAMI ID or password to false homepages. To confirm or change your KONAMI ID registration information, please ONLY use the URL provided below and reconfirm the URL in the address bar before entering any sensitive information. Thank you very much.

GTI Club Supermini Festa! System Maintenance Announcement (PSP Downloadable)

The online service will be closed during the below date and time as there will be a system maintenance of the online service. We are sorry for this inconvenience.

Maintenance Date & Time
From: 2010.03.15 23:00(PDT)
To: 2010.03.16 02:00(PDT)

The completion time might change depending on the maintenance situation. Thank you for your understanding in advance.

Announcement

Monday, March 8th, 9:00 pm to Tuesday, March 9th, 2:00 pm EST(Monday, March 8th, 6:00 pm to Tuesday, March 9th, 11:00 am PST) the Konami Support Portal will be down for maintenance.

Konami Customer Service Hours for December 23, 2009 - January 4, 2010

Konami Customer Support will be closed for the holidays from the evening of December 23rd, 2009 until the morning of January 4th, 2010. You will still be able to submit tickets, and all tickets will be responded to in the order they are received.

Konami Customer Services will be changing their hours of operation as of February 9, 2009

Posted on: February 9, 2009

Konami Customer Service will be open from 9 AM to 1 PM PST (Pacific Standard Time) and from 2 PM to 5 PM, Monday through Friday (excluding holidays). Konami Customer Service will be closed for lunch from 1 PM PST to 2 PM PST.

Rumble Roses XX (Games on Demand)

Rumble Roses XX on Games on Demand has been be taken down temporarily for American and Asian territories, once it's available again, we will update our site. This means that should you need to redownload the game, you will be unable to do so from the Marketplace until we release the software for purchase again.

Pro Evolution Soccer 2013 - Online Pass for PlayStation 3 Owners

Please make sure your copy of PES 2013 is from the same region as your PS3 and your PSN account.

We would like to remind all our players that an Online Pass code is required to access the online content of Pro Evolution Soccer 2013 on PlayStation 3. Each original copy of Pro Evolution Soccer 2013 includes an Online Pass code, which is printed on an insert next to your manual, which will allow you to register on the PlayStation Network for your Online Pass. However if you have bought a second hand copy of the game or if the Online Pass code has been already registered by another user, you will need to purchase a new Online Pass code from the PlayStation Store to be able to access the online content of PES 2013.

Customers who have bought a copy of Pro Evolution Soccer 2013 from a different territory from the PS3 or PSN Account will not be able to register their Online Pass code online, as the server will not recognize the Online Pass code and return an "invalid code" error message. So we kindly ask you to please make sure your copy of the game is from the same region as your PS3 or PSN account before trying to register it online for your Online Pass. If you have any further questions, please feel free to contact our Customer Support team which will gladly answer any question you might have:

US/LATAM:
Email: CustomerSupport@kde-us.com
Facebook: http://www.facebook.com/konami/app_124192170958476

Europe:
https://uk.secure.konami-europe.com/support.do

Happy New Year everyone!

Due to current volumes it may take up to 3 business days after you send your inquiries for us to respond.

We apologize for the delay and wish to thank you for your patience while we catch up!

-Your KONAMI Customer Support team

Customer Service Announcement - Holidays

Konami Customer Support will be closing for the Holidays.

We will be closed the 21st of December through the 1st of January.

We will then reopen on Wednesday the 2nd of January.

In the meantime if you have any issues, please send an email to customersupport@kde-us.com. We will be answering all inquires in the order they are received.

Please note, due to the expected volume it may take up to 72 hours after we return before we are able to respond.

Happy Holidays,

The KONAMI Customer Support Team
.

[MGS 3DS] Critical Save Bug / Customer Support Question

Known issue: Save game corruption

Dear Customer,

If you save your game in "Metal Gear Solid: Snake Eater 3D" during the battle with Ocelot while the Circle Pad Pro control mode is active, your save game may become corrupted and possibly won´t load next time you wish to resume the game.

If you foresee that you will be saving during the battle with Ocelot, please always make sure to deactivate the Circle Pad Pro control mode before saving as otherwise it might be impossible to continue the game. In case the above situation has already occurred, you can delete the corrupted save data and start the game from the beginning. However, we are currently preparing a patch that will resolve this issue and if you are willing to wait for this patch, you will be able to once again use your original save data after having applied the patch. We will make an announcement as soon as the patch is available.

We apologize for any experienced inconvenience, and thank you in advance for your continued patience and understanding.

Kind regards,

Your Customer Support Team

Customer Service Announcement - Memorial Day Closure

Konami Customer Support will be closed for the Memorial Day Holiday

We will be re-open Tuesday, May 29, 2012 for our normal business hours.

Thank you.

Cautionary Notice: Security for KONAMI ID, GAME ID and Password

We have recently confirmed active phishing scams that have lead users to input their ID and password on a fraudulent web site and/or download content that closely resembles the KONAMI website in order to steal their information.

If you suspect you are directed to a suspicious web site and/or download content, please use caution not to provide your KONAMI ID, GAME ID, and password and any other personal information, and contact our customer services at your earliest convenience.

Konami Accounts

With recent security and information breached incidents occurred with other online service companies, Konami would like to advise, if your personal account information (email, username, ID, and/or password) are registered with those afflicted online services, and if you still have the same or similar account information, which you have registered with Konami Digital Entertainment, Inc., please be sure to update/change your password and/or account information. We thank you for your attention to this issue.

Customer Service Announcement - Holiday Break Closure

Konami Customer Support will be closed for the Holiday Break from 12.24.2010 through 01.03.2011.

We will be answering all inquiries in the order they were received when we return on 01.03.2011.

Customer Support Announcement: Attention Yu-Gi-Oh! ONLINE players

In order to increase security measures, we have changed how the process for purchasing BOOSTPASS codes will work.

To increase security, you will now need to make sure that the information you have registered with Yu-Gi-Oh! ONLINE such as name and email address matches the information you have registered with PayPal. If this information does not match, you will be unable to purchase BOOSTERPASS code with your PayPal account.

Announcement

Monday, March 8th, 9:00 pm to Tuesday, March 9th, 2:00 pm EST(Monday, March 8th, 6:00 pm to Tuesday, March 9th, 11:00 am PST) the Konami Support Portal will be down for maintenance.

Announcement

Konami Customer Support will be closed on February 15th and will re-open on Tuesday February 16th at 9am PST.

Customer Service Announcement

On 10.16.2009 from 10pm to 1am PST, the following services will be offline due to maintenance:

Metal Gear Online
Pro Evolution Soccer 2010
Pro Evolution Soccer 2009
Yu-Gi-Oh! Online

Please note during this time, all services will be unavailable. We apologize for the inconvenience and thank you for your patience.

Best Regards,

Konami Customer Support

Pro Evolution Soccer 2010

Online Service for Pro Evolution Soccer 2010 does not being until tomorrow, the 4th of November, 2009. We apologize for the confusion, and wish to thank all the Pro Evolution Soccer players for their patience.

Best

Konami Customer Support

IMPORTANT NOTICE FOR ALL OUR CUSTOMERS
April 06, 2009

KONAMI ID Password and GAME ID Password Security

We would like to urge customers to excercise extreme caution when asked for your KONAMI ID passwords or GAME ID passwords.

We at KONAMI will never under any circumstances ask customers to disclose their KONAMI ID passwords or GAME ID passwords.

KONAMI will not be held liable if you give out your KONAMI ID, GAME ID account information or any personal information on any website that is not an official KONAMI website. Please review the TERMS of Service Agreement for both the Konami ID and for METAL GEAR ONLINE if you have any further questions.

When asked for either or both, DO NOT disclose them, but inform our customer services at Konami Customer Support Center

Warranty Agreement

Konami Digital Entertainment, Inc. warrants to the original purchaser of this Konami software product that the medium on which this computer program is recorded is free from defects in materials and workmanship for a period of ninety (90) days from the date of purchase. This Konami product is sold "as is," without express or implied warranty of any kind, and Konami is not liable for any losses or damages of any kind resulting from use of this program. Konami agrees for a period of ninety (90) days to either repair or replace, at its option, free of charge, any Konami product, postage paid, with proof of date of purchase, at its Factory Service Center. This warranty is not applicable to normal wear and tear. This warranty shall not be applicable and shall be void if the defect in the Konami software product has arisen through abuse, unreasonable use, mistreatment, or neglect.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND NO OTHER REPRESENTATIONS OR CLAIMS OF ANY NATURE SHALL BE BINDING ON OR OBLIGATE KONAMI. ANY IMPLIED WARRANTIES APPLICABLE TO THIS SOFTWARE PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE NINETY (90) DAY PERIOD DESCRIBED ABOVE. IN NO EVENT WILL KONAMI BE LIABLE FOR ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM POSSESSION, USE OR MALFUNCTION OF THIS KONAMI PRODUCT.

Some states do not allow limitations as to how long an implied warranty lasts and/or exclusions or limitations of incidental or consequential damages so the above limitations and/or exclusions of liability may not apply to you. This warranty gives you specific rights, and you may also have other rights which vary from state to state.

If you experience technical problems with your game, please head to www.konami.com/support for assistance, here you will have access to many support materials, as well as our Knowledge Base which is available 24 hours a day, 7 days a week.  All products must be deemed defective by a Konami Customer Service representative and an RMA number assigned prior to returning the product. All products received not matching this criteria will be returned if a Konami Customer Service Representative cannot reach you within three days upon receipt of the unauthorized return.

Konami Digital Entertainment, Inc.
Attention: Customer Service-RMA # XXXX
2381 Rosecrans Ave, Suite 200
El Segundo, CA 90245
USA

Metal Gear Solid 2 Substance™ ATI Patch

This patch allows the game to operate in a RADEON series environment (RADEON 8500 or higher)

Silent Hill 2 PC NVIDIA Patch

The following update is used to address missing text and/or missing videos on nVIDIA GeForce FX cards. Mobile chipsets are not included. How to install:
Download the ZIP file below and extract the file, "device.fix" to the root of the Silent Hill 2 program folder (C:\Program Files\Konami\Silent Hill 2, by default). You may overwrite the existing "device.fix" file if prompted.

Silent Hill 2 PC SOUND Patch

If you are experiencing problems with sound looping while playing, please download the patch below. This patch is for the US version ONLY!!!!

Konami Customer Support Center

In order to better serve you, we would like to take this opportunity to introduce you to our new support process!

Here on our new Konami Customer Support Center you can navigate our in-depth Knowledge Base with over 200 articles, which is available 24 hours a day, 7 days a week, or walk through our simple to use trouble-shooter. If you can't find your answer there, you can submit a ticket to our knowledgeable Customer Support Team!

Please click the icon below
to visit our Customer Support Center

The following features are available at the Konami Customer Support Center:

	Knowledgebase: Here you will find over 200 articles written by our experienced Support Team, many of the answers you need will be found here.		Troubleshooter: Select the name of your game from the list to see what articles might be of interest to you.
	Submit a Ticket: If you are unable to find your answers in the Knowledgebase, you can submit a ticket to our Customer Support Team here.		Downloads: If there are any pertinent downloads from Support, they will be hosted here for you.